Vice President Operations

Job Description

Job Description

Vice President of Operations
Asset Care, LLC

Location: Sherman, TX (Remote) | Employment Type: Full-Time | Reports To: Chief Operating Officer

Lead Operational Excellence. Drive Growth. Make an Impact.

Asset Care seeks an experienced Vice President of Operations to lead our growing medical debt recovery organization. This executive leader will drive operational performance, compliance, client satisfaction, employee engagement, and sustainable growth.

Why Join Asset Care?

Our mission is to help individuals burdened by medical debt achieve financial wellness through a compassionate, patient-focused approach. As a member of the leadership team, you will shape company strategy, develop high-performing teams, support growth initiatives, and influence culture, compliance, and client success.

Key Responsibilities

• Lead collection operations and execute strategies that improve recovery performance, productivity, quality, and profitability.
• Establish KPIs, monitor operational results, and implement process improvements that enhance efficiency and scalability.
• Ensure compliance with FDCPA, FCRA, HIPAA, CFPB regulations, and state licensing requirements.
• Partner with Compliance, HR, Legal, Finance, and executive leadership on governance, audits, forecasting, and growth initiatives.
• Recruit, develop, and retain high-performing leaders while fostering accountability and continuous improvement.
• Utilize operational metrics and business intelligence to support data-driven decisions and achievement of business objectives.

Qualifications

• 10+ years of leadership experience in medical debt collections, healthcare revenue cycle management, or accounts receivable operations.
• 5+ years of senior leadership experience managing multiple departments and leaders.
• Strong knowledge of healthcare collections, regulatory compliance, operational performance management, and financial planning.
• Proven ability to improve collection results, employee engagement, and operational efficiency.
• Excellent leadership, analytical, communication, and strategic planning skills.

Preferred Qualifications

• MBA, MHA, or related graduate degree.
• ACA certification or other industry credentials.
• Experience with collection platforms, predictive dialers, workforce management systems, and BI tools.
• Multi-site leadership experience within healthcare revenue cycle or patient financial services.

Compensation & Benefits

Competitive salary and bonus opportunity, health benefits, retirement plan, paid time off, professional development opportunities, and a collaborative, mission-driven culture.

About Asset Care

Asset Care specializes in ethical, compliant medical debt recovery solutions for healthcare providers. We help clients improve financial performance while preserving a patient-centered approach and positive outcomes.

Asset Care, LLC is an Equal Opportunity Employer.