Hotel Front Desk Associate

Job Description

Job Description

Overview

We are seeking a friendly, detail-oriented professional to join our team and create a welcoming experience for every guest. In this role, you will be the first point of contact for visitors, providing attentive service, handling front desk operations, and helping ensure smooth day-to-day hotel operations. The ideal candidate is organized, professional, and committed to delivering excellent guest service.

• Greet guests warmly and provide a positive first impression upon arrival and departure.
• Check guests in and out efficiently while verifying reservation details and room assignments.
• Answer phone calls, respond to inquiries, and assist with reservations or changes as needed.
• Provide information about hotel services, amenities, policies, and local attractions.
• Handle guest requests, concerns, and complaints with professionalism and care.
• Process payments, maintain accurate records, and balance the cash drawer or front desk account when required.
• Coordinate with housekeeping, maintenance, and other departments to support guest satisfaction.
• Monitor lobby activity and follow hotel procedures to help maintain a safe and orderly environment.
• Maintain an organized front desk area and complete shift logs, reports, and other administrative tasks.

• Previous customer service or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Ability to remain professional, courteous, and composed in a fast-paced environment.
• Excellent attention to detail and organizational skills.
• Basic computer skills and comfort using reservation or property management systems.
• Ability to work flexible schedules, including evenings, weekends, and holidays as needed.
• Ability to stand for extended periods and perform routine front desk duties.

• Positive attitude and genuine commitment to guest satisfaction.
• Strong problem-solving skills and the ability to multitask effectively.
• Team-oriented mindset with a willingness to support other departments when needed.
• Ability to adapt to changing priorities while maintaining high service standards.

• A supportive and professional work environment.
• Opportunities to build valuable skills in hospitality and customer service.
• The chance to make a meaningful impact on guest experiences every day.

If you enjoy helping people, creating memorable guest experiences, and working in a dynamic environment, we encourage you to apply.

Competitive Compensation and Benefits including health, dental and vision insurance along with 401(k) plan. We are an equal opportunity employer and a drug-free workplace. This is a position which will require work on weekends, nights and holidays. Please, no phone calls about this job!

EOE/AA. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.