Open app
Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Remote Customer Service Specialist (Ecommerce) (Remote)

Vasl, Inc

Virginia Beach, VA


Title:   Customer Service Specialist (Ecommerce)

Job Type:   Full-Time, Remote

Timings: 9 PM - 4 AM (Pakistan Standard Time)

Overview:

We’re looking for a customer-focused Customer Service Specialist who can not only handle day-to-day support, but also help us  implement AI tools to streamline and improve customer experience . This role combines hands-on support with process improvement and automation.

Key Responsibilities:

  • Respond to customer inquiries via email, phone, and chat
  • Assist with orders, shipping, returns, and product questions
  • Manage shipments using ShipStation
  • Troubleshoot delivery issues and order errors
  • Process refunds, replacements, and updates
  • Answer reviews

    AI & Automation (Key Part of Role)
  • Identify repetitive customer questions and patterns
  • Help implement AI tools and automation to handle FAQs (order status, shipping, returns, etc.)
  • Create and refine response templates and knowledge base content
  • Train and improve AI responses to match brand voice
  • Monitor performance and suggest improvements to reduce support volume

    Requirements:

  • 1–3 years of  eCommerce customer service experience
  • Must be proficient in ShipStation Strong written and verbal communication skills
  • Comfortable handling both  calls and high-volume email support
  • Interest or experience in  AI tools, automation, or process improvement

Apply
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Remote Customer Service Specialist (Ecommerce) (Remote) in Virginia Beach, VA vacancy
  • Remote Customer Service Specialist (Ecommerce) (Remote)
     ...Title:   Customer Service Specialist (Ecommerce) Job Type:   Full-Time, Remote Timings: 9 PM - 4 AM (Pakistan Standard Time) Overview: We’re looking for a customer-focused Customer Service Specialist who can not only handle day-to-day support, but also help... 
    Remote work

    Vasl, Inc

    Washington DC
    a month ago
  • Customer Service Specialist

    $15 per hour

     ...Customer Service Specialist Thank you for your interest in joining our team! QVC Group, Inc. is a...  ...via social platforms, streaming apps, ecommerce sites and TV channels, making every screen...  ...inbound customer calls. They work remotely to assist customers with their orders... 
    Remote work
    Local area
    Work from home
    Worldwide
    Monday to Friday
    Shift work
    Weekday work

    Qurate Retail Group

    Lawrenceburg, IN
    16 hours ago
  • Remote Remote Customer Support Representative
     ...We are currently hiring Customer Support Representatives to join a fast-paced eCommerce support team during Peak season.  This is a fully remote opportunity for candidates based in Mexico who...  ...re Looking For Previous customer service experience Previous call center... 
    Remote work
    Hourly pay
    Weekly pay
    Contract work
    For contractors
    Currently hiring
    Work at office

    Resolv Global

    Milwaukee, WI
    8 days ago
  • Remote Seasonal Remote Customer Support Representative (English-Speaking) | Mexico
     ...We are currently hiring Seasonal Customer Support Representatives to join a fast-paced eCommerce support team during Peak season. This is a f ully remote opportunity for candidates based in...  ...Looking For Previous customer service experience Previous call center... 
    Remote work
    Hourly pay
    Weekly pay
    Seasonal work
    Currently hiring
    Work at office

    Resolv Global

    Boston, MA
    a month ago
  • Remote Customer Service Specialist First-Call Resolution
     ...A leading e-commerce sporting company is seeking a highly skilled Customer Service Representative to provide exceptional support. This remote position involves delivering first-call resolution, responding to inquiries, and assisting customers with orders and product information... 
    Remote work
    Work from home
    Flexible hours

    Ezarly

    New York, NY
    3 days ago
  • Remote Customer Service Specialist for a Software Company in the US (Home Based Full Time)
    • Handle inbound calls and accurately record call details in the CRM system • Respond to and follow up with leads via text and email through the dealership platform • Perform general administrative and customer support tasks as needed
    Remote work
    Work from home

    Virtual Coworker

    Corpus Christi, TX
    8 days ago
  • Remote Remote Customer Service Specialist 1

    $12 - $15 per hour

     ...Work from Home | Make a Real Impact Every Day! \ \ \ \ \ Position: \ \ Remote Customer Service Representative \ \ \ \ Pay: \ \ $12–$15/hr starting \ \ \ \ Schedule: \... 
    Remote work
    Work from home
    Flexible hours

    Gifted Hands Enterprises

    Tucson, AZ
    a month ago
  • Remote Wellness Customer Support Specialist

    $50k - $60k

     ...A growing eCommerce wellness brand is seeking a Customer Service Representative to provide exceptional support for its customers. This full-time, remote role offers a salary of $50,000–$60,000/year, along with health benefits and a flexible work environment. Responsibilities... 
    Remote work
    Full time
    Flexible hours

    School Result

    New York, NY
    3 days ago
  • Remote Remote Customer Service Specialist (Voice/Non-Voice)
     ...to connecting business owners with talented freelancers and remote workers from all over the world. We believe that freelancing...  ...you and help you succeed! Prior experience as a customer service representative Experience using word-processing software and... 
    Remote work
    Hourly pay
    Freelance
    Work from home

    Freeeup

    Boston, MA
    15 days ago
  • Remote Part-Time Customer Service & Sales Specialist
     ...MaziCTools is seeking a dedicated Customer Service Representative to support exceptional customer service and retention. This role involves...  ...a high school diploma. The position offers flexibility and a remote work environment, making it an excellent opportunity for those... 
    Remote work

    MaziCTools

    United States
    4 hours ago
  • Customer Support Specialist

    $25 per hour

     ...Customer Support Specialist Conjured is looking for a customer support specialist to join our team part-time or on a monthly...  ...solving Familiarity with Shopify a plus Ecommerce experience a plus Self-motivated (remote work experience a plus) Familiarity with... 
    Remote work
    Hourly pay
    Full time
    Part time
    Work experience placement
    Flexible hours
    Shift work

    Conjured

    United States
    2 days ago
  • Customer Service Representative
     ...supply chain strength, industry knowledge, service, leading ecommerce capabilities, and ingenuity. The experienced Formerra team helps customers across multiple industries to design,...  ...position (3 days in the office, 2 days remote) Office work setting #LI-Hybrid... 
    Remote work
    Contract work
    Work at office
    Visa sponsorship
    Work visa

    Formerra

    Romeoville, IL
    4 days ago
  • Customer Service Representative

    $600 - $800 per month

     ...Location: Remote (Philippines) Compensation: $600-$800/month Working Schedule: Tuesday...  ...Group PearlWestGroup is a fast‑growing eCommerce investment and operating company that...  ...and operational excellence. We’re hiring Customer Service Representative to join our Customer... 
    Remote work
    Full time
    Contract work
    Shift work

    Pearl West

    New York, NY
    3 days ago
  • Client Services Specialist
     ...processing within ERP, CRM, Mobile, and eCommerce applications. Our applications are...  ...showing potential clients how our product/service works Work collaboratively with...  ...reviewing records, following up with customers, assist via remote sessions, and update case documentation... 
    Remote work
    Full time
    Internship

    EBizCharge

    Irvine, CA
    4 days ago
  • Remote Customer Service Specialist
     ...Enthusiastic, Upbeat candidates with excellent people skills and strong desire to help others to join our marketing team in a marketing/customer service capacity. We provide dynamic team support, one on one mentoring and all the resources you need to be successful. As long as... 
    Remote work
    Flexible hours

    Career Advancement Group

    Fremont, CA
    15 days ago
  • Remote Ebay Specialist And Virtual Item Sales
     ...via various on-line sales channels. This customer facing role represents the company in...  ...on sites such as EBAY and AMAZON. As an Ecommerce Sales Representative you will be responsible...  ..., and overall pre-sales customer service. Your familiarity with a variety of the... 
    Remote work

    Joylap Systems, Inc.

    Las Vegas, NV
    7 days ago
  • SDR - Sales Development (Remote)
     ...helps consumer brands understand their customers better by appending demographic, lifestyle...  ...in OuterSignal's platform and the eCommerce landscape to articulate value in 30 seconds...  ...advancement opportunities • Flexibility: Remote-first culture with autonomy over your... 
    Remote work

    Outersignal

    United States
    2 days ago
  • Remote German Customer Service Specialists Wanted: Fully Paid Relocate to Greece
     ...Are you a German speaker eager for a new adventure? Join the team at Mercier Consultancy MD as a German Customer Service Specialist and experience a fully paid relocation to the stunning landscapes of Greece! In this role, you will engage with our valued German-speaking... 
    Remote work
    Relocation
    Relocation package
    Flexible hours

    Mercier Consultancy Md

    Saint Louis, MO
    a month ago
  • Account Specialist

    $50k - $66k

     ...shipping, and fulfillment for eCommerce brands with a focus on white-glove service and eco-friendly operations. The Role Account Specialists are the frontline of...  ...2 days in-office, 3 days remote. What We're Looking For 3+ years in a customer support role with high ticket... 
    Remote work
    Work at office
    Shift work

    Manifest

    San Marcos, TX
    1 day ago
  • Remote Customer Service Specialist - Orlando, FL
     ...We are looking for energetic individuals that have an interest in providing our clients patients with excellent customer service from your secured home office who want to help schedule healthcare appointments . ​ Requirements   Must speak English &... 
    Remote work
    For contractors
    Work at office
    Home office
    Flexible hours
    Shift work

    Xact.

    New Orleans, LA
    8 days ago
  • Remote Independent Sales Representative - Golf Division
     ...a multi-channel brand, comprised of our Ecommerce site, Retail Stores, and Wholesale Partners...  ...grass book of business (Manhattan, NY), customer relationships, and all aspects of the...  ...Executive (internal channel lead). This is a remote independent contractor position. A... 
    Remote work
    For contractors
    Live in
    Work at office

    Mizzen+main

    Charlotte, NC
    a month ago
  • Remote Remote Customer Service Specialist
     ...Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our... 
    Remote work
    Hourly pay

    Forgefit

    Anchorage, AK
    a month ago
  • Remote Territory Sales Representative - Illinois

    $65k - $75k

     ...matures. Additional Rewards: Special incentives for new customer acquisition and hitting key milestones. You Are...  ...a diploma. We Provide… First-class customer service and support A top-ranking eCommerce site and digital experience, including email marketing... 
    Remote work
    Seasonal work
    Work at office

    The Cary Company

    San Diego, CA
    a month ago
  • Remote Territory Sales Representative - Sacramento, CA

    $70k - $85k

     ...matures. Additional Rewards: Special incentives for new customer acquisition and hitting key milestones. You Are...  ...a diploma. We Provide… First-class customer service and support A top-ranking eCommerce site and digital experience, including email marketing... 
    Remote work
    Seasonal work
    Work at office

    The Cary Company

    Toledo, OH
    15 days ago
  • Remote Customer Service Specialist
     ...APPLY DIRECT: GO TO WE ONLY ACCEPT APPLICATION THROUGH PROVIDE LINK. We're Looking for a Customer Service Specialist to join our team and respond to inquiries, resolve issues, process transactions, and maintain account records to ensure high satisfaction and brand loyalty... 
    Remote work

    Arcaris Health Group

    Minneapolis, MN
    8 days ago
  • Remote Newstel Talent Pool Multilingual Customer Service Agents
    Join the Newstel Talent Pool – Multilingual Customer Service Agents At Newstel Portugal , we’re building a Talent Pool of skilled...  ...international projects. Flexible work options : Fully remote across Portugal Access to modern offices near Lisbon and... 
    Remote work
    Flexible hours

    Newstel

    Saint Petersburg, FL
    15 days ago
  • Sales Representative
     ...here are shaping how an entirely new industry develops. As a remote co-located team, we're inspired by our values and anchored in...  ...and/or new product categories that are uniquely suited to live ecommerce Experience buying and selling in online marketplaces Benefits... 
    Remote work
    Work at office
    Local area
    Work from home
    Home office
    Flexible hours

    Whatnot

    Los Angeles, CA
    4 days ago
  • Senior Sales Development Representative

    $80k - $120k

     ...Representative (SDR) Santa Barbara, CA (Hybrid) or Remote About ShipHawk ShipHawk is the operating system for modern eCommerce operations-combining warehouse management (...  ...faster, reduce costs, and deliver better customer experiences. We're growing quickly and... 
    Remote work
    Local area
    Flexible hours

    ShipHawk

    United States
    1 day ago
  • Remote E-Commerce Customer Service Associate (Seasonal)

    $21 - $23 per hour

     ..., a fine jewelry company, is currently looking for full-time Customer Service Associates in our E-commerce Department to cover our West Coast...  ...expected to start in July 2025. This position is fully remote and only eligible to applicants based in the state of California... 
    Remote work
    Temporary work
    Seasonal work
    Local area
    Monday to Friday

    Catbird

    Tampa, FL
    15 days ago
  • Remote Sales Representative

    $75k - $90k

     ...globally by offering products and services across Fanatics Commerce,...  ....com, the direct to consumer ecommerce platform of the Topps brand,...  ...including contacting potential customers, reporting and analyzing...  ...skills. This will mostly be a remote position but if commutable,... 
    Remote work
    Temporary work
    Work at office

    Fanatics Collectibles

    El Paso, TX
    8 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Remote Customer Service Specialist (Ecommerce) (Remote). Be the first to apply!

Related searches