Service Engineer

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Service Engineer

Location(s): Lithia Springs, GA

Overview
We are seeking an experienced On-Site Service Engineer to support enterprise data center infrastructure and next-generation AI server platforms. This is a customer-facing, hands-on role responsible for maintaining server availability, diagnosing hardware issues, and delivering high-quality on-site technical support.

Previous AI infrastructure experience is not required. Candidates with strong server and data center hardware experience are encouraged to apply.

Key Responsibilities

• Provide on-site support for enterprise server and data center environments.
• Perform server installation, deployment, hardware upgrades, and component replacements.
• Troubleshoot hardware, firmware, and operating system issues while minimizing system downtime.
• Replace and configure server components including:
  • CPUs
  • Memory
  • Power supplies
  • GPUs
  • Complete server systems
• Perform firmware updates and preventive maintenance.
• Follow established Plans of Action (POAs) and escalation procedures.
• Document all service activities accurately and in real time.
• Communicate effectively with customers and internal technical teams.
• Participate in on-call rotations and provide support outside standard business hours when required.

Required Qualifications

• 3+ years of experience supporting enterprise servers, data center infrastructure, or field service environments.
• Hands-on experience with server hardware maintenance and repair.
• Experience with server deployments and hardware replacement.
• Familiarity with Linux operating systems.
• Strong troubleshooting and analytical skills.
• Ability to work independently in customer-facing environments.
• Excellent written and verbal communication skills.
• Associate's or Bachelor's degree in Information Technology or equivalent professional experience.
• Ability to lift up to 50 pounds.

Preferred Qualifications

• Experience working with water-cooled servers.
• Experience building or repairing PCs.
• Vendor certifications are a plus.
• Interest in learning emerging AI infrastructure technologies.
• Experience working in mission-critical or enterprise data center environments.

Ideal Candidate The successful candidate will demonstrate:

• Strong customer service and communication skills.
• Excellent documentation practices.
• Ability to prioritize issues based on business impact and severity.
• Accountability, initiative, and a strong work ethic.
• Ability to thrive in fast-paced, high-availability environments.
• Continuous learning mindset and willingness to stay current with new technologies.

Additional Requirements

• Must reside within approximately 45 minutes of the Lithia Springs, GA work location.
• Must be willing to work on-site daily.
• Must be willing to participate in on-call rotations.
• Must be eligible to obtain a security clearance if required.
• U.S. Citizenship is required.

Nice-to-Have Skills

• Enterprise data center operations
• Dell server hardware
• GPU-based server platforms
• Server deployments and rack installations
• Hardware diagnostics
• Firmware lifecycle management
• Linux administration
• AI infrastructure exposure (not required)

This opportunity is ideal for an experienced server or data center professional looking to support cutting-edge enterprise infrastructure while expanding into AI-focused technologies.

Schedule:

• Monday-Friday, 8:00 AM-5:00 PM (occasional shift support and on-call required).

Work Authorization:

• U.S. Citizens only.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.