HVAC Service Manager

ckSmithSuperior is seeking an experienced HVAC Service Manager who leads with integrity, communicates with professionalism, and delivers an exceptional customer experience. The ideal candidate is a strong leader who can motivate teams, solve problems efficiently, and ensure every customer interaction reflects our commitment to quality. Key Responsibilities Manage a team of 15+ Service Technicians, 1 Dispatcher, and 4 Service Administrators Monitor technician performance and provide ongoing coaching and constructive feedback Conduct monthly Lead Technician and Service Team meetings Perform ride-alongs and job site visits to ensure quality and efficiency Prepare and deliver annual performance reviews Handle customer escalations with professionalism and urgency Maintain a safe working environment, enforce PPE usage, and ensure timely accident reporting Collaborate with the dispatcher to optimize scheduling and maximize efficiency Lead by example with a consistently professional and positive demeanor Ensure all service tools and vehicles are properly maintained Recommend tools, equipment, or process improvements to increase efficiency and reduce costs Provide hands-on support during peak demand, including assisting with service calls as needed Serve as a 24/7 technical resource for the team The Service Manager reports to the Operations Manager Qualifications & Skills Minimum 3+ years of management experience required 7+ years of HVAC technical experience required Valid driver's license with a strong driving record MA/CT/RI Oil Burner, Pipefitter, or Plumbing License (or equivalent) required Strong leadership, organizational, and problem-solving skills Excellent written and verbal communication abilities Proven ability to prioritize tasks and maximize team performance Customer-focused mindset with the ability to thrive in a fast-paced environment Punctual, flexible, motivated, and detail-oriented Computer savvy What we offer: Competitive pay, starting at $95k and based on experience Sign-on- bonus Other bonus opportunities Medical- HMO & PPO Options available _(_HMO Employee Only is 100% compay paid) Dental, Vision (company paid), Aflac, LTD and Life insurance Medical & Dependent Care FSA 401(k) and annual 401(k) profit share PTO (vacation, sick, floater day) Annual Boot Allowance Company vehicle Company cell phone Employee discount As part of the hiring process we administer assessment testing and perform a background check. Pay: From $95,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Experience: HVAC: 7 years (Required) Management: 3 years (Required) License/Certification: MA/CT/RI Oil Burner, Pipefitter, Plumbing Lic or equivalent (Required) Ability to Commute: Worcester, MA 01605 (Required) Work Location: In person