Benefits Counselor (Hybrid)

Job Summary

We are seeking a Benefits Counselor for a hybrid contract opportunity supporting employees during the annual benefits enrollment period. This role is ideal for a customer-focused professional who enjoys helping people understand important benefits information, navigate enrollment questions, and receive accurate support during a busy seasonal period.

As a Benefits Counselor, you will join a large, well-organized seasonal team with paid training, supportive leadership, and a structured environment designed to help you succeed. This opportunity offers valuable experience in the insurance and employee benefits space, with the potential for long-term employment for top-performing hybrid employees. Fluent English/Spanish bilingual candidates are highly encouraged to apply.

Key Responsibilities

- Answer inbound calls from employees regarding benefits, enrollment options, eligibility, and general plan questions.
- Assist callers with benefits enrollment and provide clear, easy-to-understand explanations of available benefit plans.
- Troubleshoot website, login, and basic navigation issues while guiding users through online tools.
- Accurately document customer interactions, updates, and follow-up actions in multiple systems.
- Make outbound follow-up calls as needed to resolve open questions or complete enrollment support.
- Deliver professional, patient, and accurate customer service in a high-volume contact center environment.

Compensation and Benefits

- Pay: $19.00 per hour.
- Completion bonus available for employees who meet attendance and quality expectations.
- Contract assignment scheduled to start in early August and run through December 31.
- Hybrid schedule based in Lake Mary, FL, with 3 days onsite and 2 days remote.
- Paid training provided.
- Training schedule: Monday through Friday, 8:45 AM to 5:30 PM EST.
- Training includes three weeks of classroom training followed by one week of nesting before moving into production.
- Work schedule requires flexibility Monday through Friday between 6:00 AM and 8:00 PM CST.
- Overtime may be required from October through December.
- Occasional Saturdays may be required during peak enrollment season.
- No planned time off during the assignment, especially during Q4.
- Top-performing hybrid employees may be considered for full-time opportunities after the project.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills

- Support employees with benefits-related questions during the annual open enrollment period.
- Assist with benefits enrollment, plan explanations, and online system navigation.
- Manage inbound calls, outbound follow-ups, and accurate documentation across multiple systems.
- Provide high-quality customer service in a fast-paced, high-volume contact center setting.

- At least 2 years of combined customer service and office experience.
- Strong verbal and written communication skills.
- Ability to explain benefits information clearly, professionally, and accurately.
- Basic computer proficiency, including internet navigation and common troubleshooting tasks.
- Ability to multitask across multiple systems while maintaining accuracy and customer focus.
- Strong problem-solving skills and attention to detail.
- Positive attitude with the ability to stay calm, patient, and professional during peak call volume.
- Availability to work the required schedule, including overtime and occasional Saturdays as needed.

Preferred Qualifications

- Previous contact center or call center experience.
- Two years of college coursework.
- Fluent English/Spanish bilingual communication skills.
- Prior experience supporting employee benefits, insurance, open enrollment, HR services, or similar customer care functions.