Branch Manager

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance

SYOXSA, Inc. Employee Expectation: A positive attitude is a requirement of all employees. In addition, all employees are required to treat colleagues, customers, suppliers and SYOXSA property with respect. Safety is paramount at SYOXSA. All employees are expected to perform job responsibilities safely and efficiently while abiding by government regulations and company policies. SYOXSA employees are expected to meet and follow The Company’s Core Values: 1. Safety First, 2. Provide Service with a Passion, 3. Do it Right the First Time, 4. Be Proactive… Do Something, 5. Always improve yourself… Keep Growing, 6. Foresee Customer Needs… Bring Surprise, 7. Be Grateful Every Day.

Experience, Skills, and Education Requirements:
1. At least 5 years of proven successful Business Management, Distribution Management, or Sales experience, managing 4 or more people successfully
2. Average tenure of at least 2 years over the past 5 years; fewer than 3 employers over the past 5 years.
3. Bilingual English/Spanish preferred with nearly perfect grammar.
4. Proficient in Microsoft Office suite (especially Excel & Outlook Emails) and Adobe Acrobat, and overall advanced computer competence required.
5. Strong problem solving, critical thinking, coachability, interpersonal, organizational, and verbal/written communications skills.
6. Bachelor’s degree in business administration or engineering required.

Benefits/Equipment Provided:
• Paid time off (vacation, holidays, weekends)
• Health, Dental, Vision, and AD&D Insurance
• 401(k) retirement plan
• Work/life balance
• Desktop (Laptop if needed)
• Company cell phone
• Training + Company Paid Conference Travel
• Employee Discounts
• Career growth opportunities

Summary of Job Responsibilities : The Branch Manager is responsible for the continual development of the business by managing the local/cylinder delivery routes, the walk-in store, and managing the purchases of the company. The Branch Manager is the backbone of the company’s profitability; they aim to increase profit wherever possible, by increasing sales or reducing costs of any fashion including purchasing/product sourcing costs, distribution costs, or operational costs. The Branch Manager must be proactive and able to work within a fast-paced environment, be nimble and think quickly to resolve problems, think analytically and critically when executing decisions, and exemplify top-tier people skills & leadership towards customers and team members. The Branch Manager reports to the Operations Manager of the company.

Detail of Job Responsibilities:
1. Local Delivery Management
• Manage local delivery routes and ensure the correct, high-quality products are delivered to our customers safely and on-time by coordinating with the Operations/Production Team
• Schedule the daily delivery route and use route optimization software to ensure total efficiency
• Work alongside the Customer Service Representative to plan the local-delivery route at least 2 days or more in advance.
• Push sales growth by thinking ahead for our customers, identify opportunities to upsell existing customers or increase profit with efficiencies
• Attend to and resolve all customer concerns/situations immediately
• Manage local delivery drivers/multi-operators and always maintain A+ team members:
• Encourage employee growth by continually developing and following a well-organized, continuous training plan
• Schedule and perform local driver interviews and annual reviews. Continuously improve Local Multi-Operator job scorecard and Key Performance Indicators/metrics. Post these metrics weekly in the break room.
• Track multi-operators’ CDL license and Hazmat Certification expiration dates and plan/schedule renewals accordingly
• Ensure all DOT pre-trip and post-trip inspections are performed and registered in Samsara
• Track all multi-operator’s equipment (cell phones, passwords, credit cards, fuel cards, etc.) along with their uniforms
• Ensure that PPE is always worn
• Submit bi-weekly hours/bonuses to HR and manage all local multi-operators’ vacation and schedule in advance to avoid conflicts
• Ensure that all paperwork and data are accurate and reflect reality
• Delivery tickets/invoices have accurate gas or product codes and an accurate count of number of cylinders delivered & returned
• Delivery tickets are all signed by the respective driver and customer always
• TrackAbout information is accurate and matches delivery ticket information always
• Manage entire local delivery transportation fleet and always plan for growth & improvements
• Track truck lease expiration dates and price increases. Renew unit leases as needed by negotiating with several truck suppliers
• Obtain, analyze, and present data on all variable truck costs (mileage, preventative & corrective maintenance, consumables/tires, etc.) and ensure we remain below annual budgets and within leases annual miles limits
• Ensure that safety instruments (GPS telematics, cameras, cones, chocks, snow chains, etc.) are in proper working order and used always or as needed
• Schedule and plan for preventative & corrective maintenance on trucks, truck bodies, lift gates, etc.
• Responsible for creating the annual Local Distribution budget and tracking & presenting the Local Distribution budget results monthly to management.

2. Store Management
• Supervise and continually train the Counter Sales Representatives (CSRs)
• Ensure the Counter is always staffed with proactive, A+ team players that treat customers with enthusiasm, respect, and positivity.
• Create and execute the continual training program for the CSR leveraging the IWDC, GAWDA, CGA, Insperity, and vendor training platforms. Ensure the CSR is competent in the products we sell.
• Review the store inventory performed by the CSR weekly and ensure that the top 10 most-sold items are always in-stock. Develop plan to sell new items and increase store profit while maintaining hardgood inventory below threshold
• Review the Counter Sales Journal prepared by the CSR daily and ensure complete accuracy in gas/product codes used, quantities, pricing, customer signatures, etc.
• Ensure the CSR is scanning all incoming and outgoing cylinders with TrackAbout barcode scanner and that the CSRs correct errors as they appear
• Invoicing Management
• Responsible for creating the Sales Journal with 100% accuracy and submitting it to the AR Manager for processing
• Responsible for the accuracy and follow-up of the Outstanding Order Report (Trendex). Review it daily and keep it clean and up to date.
• Work to have all outstanding orders (for packaged gas, bulk gas, and hardgoods) invoiced within 24 hours of delivery.

3. Purchasing Management
• Execute the purchases for the entire company including walk-in store inventory, items for resale to customers, bulk and packaged gases, asset purchases, materials needed for installations and/or repairs, and any other purchases.
• Buy predominantly from IWDC-approved vendors and continually search for new vendors that are cheaper, ship faster, and/or have higher quality products for our customers.
• Keep a rigorous and organized system to manage company purchase orders. Follow up on lead times and proactively provide ETAs to the sales team or directly to customers
• For bulk gases, manage ongoing bulk gas comparison spreadsheet tracking the individual bulk gas costs including, payroll, freight, insurance, etc. by supplier by gas per month
• Inventory Management
• Use data-driven analytics to plan purchases ahead of time and avoid out-of-stock items along with overstock and dead inventory.
• Calculate gas and hardgood Inventory Turns monthly to ensure they are at the company specified level or better and report this metric to management monthly.
• Leverage Trendex min/max inventory counts of all products to ensure inventory turns are at specified level or better
• Perform cycle-counts and store inventory bi-annually to ensure that total Hardgood Balance Sheet inventory is accurate and matches reality.

Disclaimer: The above Job Description is intended to describe the general nature and level of work being performed on this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities, as needed.