Shop Manager - Ala Moana Center

Retail Shop Manager – See’s Candies Work is Sweet! 'Quality without Compromise' is not just a motto at See’s Candies. It is the most important ingredient in our recipe for success. See’s Candies, established 1921, has a reputation for producing high-quality candy and superior customer service. Our chain includes over 250 retail shops across the USA, a growing e‑commerce business, and expanding international opportunities. Job Description Summary As a Retail Shop Manager, you play a crucial role in the success of our See’s Candies retail shop. You lead a dedicated team, drive sales, ensure top‑notch customer service, and oversee all shop operations in line with See’s guidelines and values. Key Responsibilities Lead the shop’s team, creating a sales-focused and customer-centric environment. Set an example by achieving daily, monthly, and annual sales goals. Communicate and implement company direction, policies, and programs. Delegate tasks, ensure team compliance, and provide necessary follow‑up. Resolve customer and employee concerns in a professional and timely manner. Train and develop team members on company programs, policies, and procedures. Provide professional coaching and feedback to the team. Drive recruitment, selection, and recommendation of qualified candidates. Ensure compliance with company policies, procedures, ethical standards, and safety protocols. Monitor and control expenses to meet budgetary goals. Manage procedures related to cash handling, protection of company assets, and banking. Maintain accurate timekeeping records and approve weekly payroll promptly. Ensure compliance with state and federal laws related to wages and breaks. Implement weekly work schedules in collaboration with District Sales Managers. Manage paperwork to meet established deadlines, covering banking, new hires, and inventory. Perform other duties as assigned. Minimum Qualifications Minimum three years of retail management experience. Proven success in developing, motivating, training, and coaching employees. Excellent customer service, communication, organizational skills, strong cash handling, and merchandising ability. Ability to follow, implement and enforce company policies and procedures. Strong work performance. Proven ability to grow the business by seeking sales opportunities and developing a sales-driven team. Proven ability to learn new technologies quickly and manage change efficiently, proactively and in a positive manner. Physical ability to carry out the essential functions, including packing candy, stocking shelves, ringing sales, standing, walking the shift and lifting up to 25 pounds frequently. Flexibility in working hours, including weekends and holidays. Internal applicants must be in good standing. Compensation and Benefits Pay rate: $34.20 per hour. EEO Statement See’s is an Equal Opportunity Employer. See’s will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00). #J-18808-Ljbffr LE2 See’s Candies, Inc.