| Technical Support Engineer - Platform Technologies

IDR is seeking a ServiceNow CMDB Solutions Specialist to join one of our top clients in Los Angeles, California. This role offers a unique opportunity to collaborate with a dynamic team to enhance and optimize the ServiceNow platform, focusing on the Configuration Management Database (CMDB).Position Overview/Responsibilities for the ServiceNow CMDB Solutions SpecialistServe as the primary liaison between Live Operations, Enterprise Architecture, and Enterprise Technology stakeholders to ensure alignment and successful project delivery.Translate stakeholder requests into business requirements, balancing them with ServiceNow best practices and current configurations.Support the definition of relationships and dependencies between Configuration Items (CIs) in line with the Common Service Data Model (CSDM).Monitor platform performance, optimize configurations, and troubleshoot CMDB-related issues.Develop and maintain documentation, models, and guidelines for CMDB usage, and provide training on data model standards and platform updates.Required Skills for ServiceNow CMDB Solutions SpecialistMinimum of 5 years of experience utilizing CMDB in ServiceNow.Proven experience implementing a CMDB in ServiceNow, particularly in environments with 20,000+ CIs.Strong understanding of data models and business requirements.Ability to work collaboratively with a team of developers and solutions specialists.Experience in a Business/Process Analyst role with technical knowledge of ServiceNow CMDB.What's in it for you?Competitive compensation packageFull benefits (Medical, Vision, Dental, and more!)Opportunity to work with an industry-leading organizationClose-knit and team-oriented cultureTop Skills2+ years' experience supporting external customers with troubleshooting difficult technical issues2+ years' experience providing technical support to relational databases; MySQL or PostGres2+ years' experience supporting/administering Linux environmentsExperience in Unix Shell – utilizing shell scripting to automate tasksExperience within database tables & validating data on the back end of databasesStrong reading & writing JavaScript skillsExperience using or supporting ServiceNow platforms25+ Years of Proven abase tables and experience validating data on the back end.Why IDR?25+ Years of Proven Industry Experience in 4 major marketsEmployee Stock Ownership ProgramMedical, Dental, Vision, and Life InsuranceClearlyRated's Best of Staffing Client and Talent Award winner 11 years in a rowJ-18808-Ljbffr