Service Technician

Service Technician Opportunity at Smoky Mountain Harley-Davidson

Smoky Mountain Harley-Davidson is hiring experienced SERVICE TECHNICIANS for their busy service department! Repair, customize, maintain, or overhaul both customer and dealer-owned motor vehicles as close to the allotted time schedule as possible with excellent quality. Experience is necessary!

Smoky Mountain Harley-Davidson isnt just a dealership its The Riders Destination for East Tennessee and the Great Smoky Mountains. Located in Maryville, TN with full-service sister dealerships in Pigeon Forge and Kodak, plus retail locations in Gatlinburg, Tellico Plains, Tallassee, and Bryson City, NC, we bring the Harley-Davidson lifestyle to riders across one of the most iconic riding regions in the world.

Come Join Our Team!

Qualifications & Job Requirements

• Completion of a factory authorized training program such as MMI Service School or equivalent work experience.
• Current, clean motorcycle license.
• Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools within a certain number of days from hire date. Details will be provided.

Major Duties and Responsibilities

• Service Department Operations
  • Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
  • Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this efficiency skill.
  • Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
  • Accept work assignments from Service Writer/Manager.
  • Request parts for the job as early as possible when needs become known.
  • Perform service, repair and customization work in accordance to factory specifications.
  • Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction.
  • Notify Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
  • After job is finished ensure proper completion and filing of paperwork.
  • Keep work areas as clean as possible and assist others with maintaining shop cleanliness.
  • Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.
• Customer Service
  • Minimize come-backs and deal with them promptly and satisfactorily when they do occur.
  • Keep customers vehicle cleaner than prior to drop off.
• Other Duties
  • As assigned.

Additional Info:

• Physical Demands common to this position:
  • The noise level in the work environment is usually loud.
  • Requires the use of both hands.
  • Frequently required to bend, stoop, crouch, reach, handle tools, and lift heavy material.
  • Frequently requires the ability to balance and push a 1000 lb. motorcycle.
• Working Conditions common to this position:
  • Frequently works near moving mechanical parts.
  • Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
  • Occasionally, exposed to exhaust fumes or other airborne particles.

Our Mission Statement at Smoky Mountain Harley-Davidson is: To focus on relationships, to exceed expectations, to never stop improving, to be the BEST. So, it's no surprise that we expect all of our technician staff to:

• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior for all interactions with customers and employees.
• Be prompt and available for flexible scheduling.
• Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.
• Focus on quality.

Thank you for your interest in joining our team!

EOE