Regional Account Coordinator (Boston, MA area)

Regional Account Coordinator (Boston, MA area) About this position The Regional Account Coordinator (RAC) plays a critical role in supporting the success of their assigned territory and ensuring smooth logistics operations. This proactive individual excels in communication, problem‑solving, and customer service, and takes ownership of the accounts they manage. Face‑to‑face interaction with both clients and drivers is essential. Candidates must live in the Boston, MA area. The role requires regular travel to Lowell, Roslindale, and Walpole for client visits. Essential Duties and Responsibilities Support Territory Operations: Assist the Regional Account Manager in overseeing and coordinating activities within the assigned territory to ensure effective operations and high performance. Regular visits onsite at client locations to maintain effective visibility. Regular communication with all driving staff to ensure operations run effectively. Account Ownership: Take full ownership of the accounts assigned, ensuring customer needs are met, driving satisfaction and retention. Customer Interaction: Serve as a primary point of contact for clients, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction. Driver Coordination: Collaborate with drivers to ensure adherence to schedules and operational standards, providing guidance and support as needed. Ensure that drivers are effectively using the driver application, offering training and assistance to promote adherence to processes. Invoicing Management: Assist in the invoicing process by ensuring accuracy and timely communication of any route changes or adjustments to clients and drivers. Performance Monitoring: Track and report on driver performance metrics, providing insights and recommendations to the Regional Account Manager for improvement. Communication: Maintain clear and consistent communication with team members, drivers, and clients to foster strong working relationships and effective operations. Business Reviews: Collaborate with the Client Service team to prepare for business reviews, contributing data and insights on account performance and customer feedback. Maintains the confidentiality of information processed: Performs other duties and responsibilities as requested or required. Follows company policies and procedures. Qualifications Requires a High School Diploma or equivalent. A bachelor’s or associate’s degree is preferred. 3‑5 years of experience in logistics, customer service, or a related field is required. PBM or healthcare knowledge is helpful. Basic Microsoft Outlook, Project, Excel, Word, and PowerPoint skills are required. CRM experience is a plus. Strong communication and interpersonal skills. Ability to work collaboratively in a team environment. Proficiency in logistics management software and Microsoft Office Suite. Excellent organizational skills and attention to detail. Problem‑solving mindset with the ability to manage multiple tasks simultaneously. Physical Demands The employee is frequently required to sit, talk, or hear and use hands to handle, or touch objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend, or reach above the shoulders. The employee would rarely need to lift to 25 pounds. Specific vision abilities required include close, distance, color, peripheral, depth perception, and ability to adjust focus. This role is a hybrid position with frequent travel expectations within the U.S. estimated at 75% per year. Hours of work flexibility is required to maintain a high level of client service for a 24/7 operation. EEO Statement SPS Health, LLC, and all its affiliates, are equal opportunity employers committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. The company makes hiring decisions solely on qualifications, merit, and business needs at the time. #J-18808-Ljbffr SPS Health LLC