Community Outreach Liaison - Bilingual

Job Description

Job Description

Community Outreach Liaison – Bilingual

Project Overview

The Purple Line is a 16-mile light rail line that will extend from Bethesda in Montgomery County to New Carrollton in Prince George’s County. It will provide direct connections to the Metrorail Red, Green and Orange Lines, as well as MARC, Amtrak, and local bus services. The Purple Line is owned by the Maryland Department of Transportation Maryland Transit Administration (MDOT MTA) and delivered through a public-private partnership, Purple Line Transit Partners (PLTP), responsible for designing, building, operating, and maintaining the system for 35 years.

Position Overview

We are seeking a bilingual Community Outreach Liaison to join our Communications & Outreach Team. Reporting to the Outreach Manager, this position serves as a primary point of contact for English- and Spanish-speaking stakeholders throughout the Purple Line corridor. The ideal candidate will possess strong communication, customer service, and community engagement skills, with the ability to build relationships, coordinate outreach activities, and support public involvement efforts. This full-time position is based in our project office in Riverdale, MD, and includes participation in occasional evening and weekend community events.

Key Responsibilities

• Serve as a primary liaison for English- and Spanish-speaking residents, businesses, community organizations, and stakeholders throughout the Purple Line corridor, with a focus on Prince George’s County.
• Respond professionally to inquiries received through the English and Spanish public hotlines, outreach email account, and other communication channels.
• Record and track stakeholder inquiries in the project Stakeholder Database in a timely and accurate manner.
• Coordinate with project staff and subject matter experts to resolve stakeholder concerns and provide timely follow-up responses.
• Support the planning, coordination, and facilitation of Community Advisory Team (CAT) meetings, including meeting logistics, materials development, correspondence, membership updates, and follow-up communications.
• Lead outreach initiatives and communication efforts within Hispanic communities by developing engagement strategies and preparing culturally appropriate outreach materials.
• Participate in community meetings, public events, and outreach activities, including occasional evenings and weekends.
• Provide Spanish-language translation and interpretation support for public meetings, presentations, outreach materials, and stakeholder communications.
• Review and edit bilingual construction notices, project updates, presentations, and informational materials to ensure accuracy and consistency.
• Coordinate the distribution of construction notifications and outreach materials to affected communities.
• Participate in communications coordination meetings with county representatives and other project stakeholders.
• Assist with the implementation and ongoing updates of the project’s Communications Plan.
• Coordinate the preparation of presentations, displays, and informational materials for public meetings and outreach events.
• Prepare monthly outreach reports, construction updates, and other communications-related reports as assigned.
• Support project reporting requirements and perform other communications and outreach assignments as directed.

Qualifications

• Minimum of two (2) years of experience in public outreach, community engagement, customer service, or client relations.
• Fluent in both English and Spanish with excellent verbal and written communication skills.
• Strong customer service background with experience responding to public inquiries and effectively de-escalating challenging situations.
• Excellent writing and editing skills in both English and Spanish (writing samples may be required).
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to work effectively with diverse communities, cultures, age groups, and stakeholders.
• Positive attitude, self-motivated, flexible, and able to work both independently and collaboratively.
• Experience in a customer call center environment is preferred.
• Bachelor’s degree is preferred but not required.
• Reliable transportation for travel to the project office and off-site community events.
• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.

Compensation & Benefits

• Competitive pay including annual bonus opportunities
• Generous paid time off with annual increases
• Mileage reimbursement and cell phone stipend
• Medical, Dental, and Vision insurance
• Health Savings Account (HSA) with generous employer contributions
• Life, AD&D, Short-Term, and Long-Term Disability insurance
• 401(k) Retirement Plan with 4% match

Our Values

• Work-life balance is key
• Happy employees make happy clients
• Diversity, Equity & Inclusion
• Safety, Health & Well-Being