Technical Operations Engineer

Supporting the day-to-day operations of a fintech platform, the full-time remote Technical Operations Engineer will ensure reliable service delivery, manage customer issues, and collaborate with cross-functional teams to enhance operational stability and customer experience. Key responsibilities Deliver L2 technical support to clients via various channels while managing case lifecycles and maintaining accurate records Ensure system reliability and stability through effective monitoring, alerting, and incident management practices Document technical solutions, runbooks, and knowledge base articles for reuse across support and engineering teams Required qualifications Minimum 3 years of experience in a technical support role, preferably in fintech or regulated environments Experience with cloud-based technologies such as Azure, AWS, or GCP Strong knowledge of service desk operations and incident management Proficiency in tracing and resolving issues using logging and database query tools Legally authorized to work in the country where the role is based without requiring visa sponsorship