Patient Services Specialist II - Multi-Specialty Clinic

Job Summary The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic, or other area. This role assists patients to ensure high-quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification, and answering phones. Essential Functions Of The Role Assists with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments. Assists with patient registration by collecting and verifying insurance information, verifying patient demographics, entering changes into the computer system, and directing patients to appropriate waiting areas. Accepts payments for physician/clinic services according to established guidelines. Posts payments and enters charges into computer utilizing appropriate codes. Generates daily payment reports and verifies cash drawer against report. Provides accurate patient, medical, financial or procedural information to patients or approved outside entities. May be required to discuss financial arrangements with patients. Receives and directs phone calls, assists patients and other visitors. Responds to routine inquiries concerning practice services, hours of operation, etc. Ensures any patient complaints are handled appropriately. Assists with medical records duties as requested. Key Success Factors Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette. Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful. Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries. Ability to calm upset patients in a composed and professional demeanor. Excellent data entry, numeric, typing and computer navigational skills, with attention to details. Comfortable working in a fast-paced, constantly changing and stressful environment. Previous experience in a healthcare, medical office, specialty clinic, or hospital setting preferred. Experience scheduling appointments, coordinating referrals, and supporting patient care workflows. Knowledge of insurance requirements, authorizations, and referral processes preferred. Experience managing high-volume phone calls and patient communications. Experience using an electronic medical record (EMR) system; EPIC experience preferred. Benefits Immediate eligibility for health and welfare benefits 401(k) savings plan with dollar-for-dollar match up to 5% Tuition Reimbursement PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level. Belonging Statement We believe that all people should feel welcomed, valued and supported. Qualifications Education: H.S. Diploma/GED Equivalent Experience: Less than 1 Year of Experience #J-18808-Ljbffr Baylor Scott & White Health