Customer Service Representative

Customer Service Representative

Baker Roofing Company invests in our employees by empowering success and offering training courses. We value our employees by providing competitive benefits, prioritizing safety, and emphasizing work-life balance. With more than 25 locations across the Southeast, Baker Roofing Company is an industry leader in providing an outstanding experience in commercial roofing, residential construction, metal fabrication, restoration, and more. We pride ourselves on over 100 years of quality work, investing in our employees, and providing a family-centered culture.

Customer Service Representative is responsible for placing outbound phone calls, texts, and/or emails to prospective customer and/or existing customers. The purpose is to generate customer interest and set up an appointment for Baker Sales Professional to meet with them to discuss Baker Roofing offerings. Utilizing this information, the coordinator will set up this information in the Customer Relationship Management (CRM) tool as well as setting the appointment for the Sales Professional.

Minimum Qualifications

Education: Minimum High School Graduate/ College Preferred

Years of Experience: Minimum of 1 year outbound sales/appointment setting

Certifications: None

Language Skills: Must speak English fluently

Driver License: Preferred

Knowledge, Skills, and Abilities

Experienced with Microsoft Outlook, Word, Excel at an intermediate level

Excellent written and verbal communication skills

Strong interpersonal skills and ability to work effectively with peers, clients, vendors, and a wide range of people with diverse cultural backgrounds

Possess a motivated and professional attitude

Ability to work independently, handle multiple tasks simultaneously and access all responsibilities for priority

Accuracy in CRM updates and the assignment of work to other individuals within the company

Essential Functions

Manage lead files and prioritize appropriate steps to ensure maximize utilization

Communicate with customers as it relates to job function Baker offerings, scheduling, follow-through

Ability to simultaneously work within CRM/Salesforce/Excel/other

Knowledge of Microsoft Outlook, Excel, Word, other

Assist in scheduling of sales persons

Work within a team with a cooperative spirit

Notify management of trends or issues with the customer interaction process

Work schedule flexibility (occasional work from home)

Ability to adapt to changing work processes

Other clerical tasks as needed and requested

Work Environment

Prolonged use of computer; typing, reading, sitting

Disclaimer:

The statements herein are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Baker Roofing Company is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. If you need special assistance or accommodation in applying for employment at Baker Roofing Company, please contact our Recruiting department at View phone number on click.appcast.io or View email address on click.appcast.io. EOE Minorities/Females/Disability/Veterans; VEVRAA Federal ContractorPrincipals only. Recruiters, please don't contact this job poster.