Software Engineer II, GPS/Agent Experience - ServiceHub

Software Engineer II, GPS/Agent Experience - ServiceHub

Please note that this is a hybrid role based in Boston, MA and will require you to work in the office on Tuesdays, Wednesdays, and Thursdays.

The salary range for this position is $150,500 - $161,500 per year. The base salary offered may vary depending on location, job-related knowledge, skills, and experience. Restricted stock units will also be provided as part of the compensation package.

Who We Are

The GPS/Agent Experience – ServiceHub team is dedicated to building and improving the internal tools that Wayfair's customer service agents use every day. Our goal is to make these tools more intuitive, reliable, and efficient, which in turn leads to better agent engagement and higher customer satisfaction. As a team, we focus on refining workflows, surfacing important customer information, and reducing friction in daily support interactions within ServiceHub, our agent-facing platform.

What You'll Do

• Own the design and hands-on building of applications that are reliable, scalable, and easy to maintain.


• Ensure the quality of engineering direction across multiple teams within the organization.


• Contribute to architectural and code review discussions that impact our engineering ecosystem.


• Define standards to raise the bar for the teams you'll be working with.


• Collaborate with leads and engineers across multiple teams to solve a wide variety of business and technical problems.


• Ensure our systems are properly documented.


• Contribute to the growth and development of the Wayfair engineering organization.

Basic Qualifications

• 3+ years of transferable software development experience in a corporate environment.


• Bachelor’s or Master’s degree in Computer Science, Computer Engineering, or another related technical discipline.


• 2-3 years of professional experience in front-end development using ReactJS and modern JavaScript (ES6+).


• Strong understanding of HTML, CSS3, TypeScript, and responsive design principles.


• Proven knowledge and experience working with object-oriented programming languages.


• Experience or exposure to SQL and Java.

Preferred Qualifications

• Experience integrating front-end components with REST APIs or GraphQL services.


• Solid understanding of front-end state management patterns (e.g., Redux, Context API).


• Experience with backend technologies such as Java (Spring Boot) and writing or debugging SQL queries.


• Basic understanding of containerized deployment environments such as Docker and Kubernetes.


• Experience working with cloud platforms such as AWS, GCP, or Azure is a plus.


• Knowledge of modern development tools and build systems (Webpack, Babel, NPM/Yarn).


• Familiarity with Agile methodologies and DevOps practices.


• Strong communication and collaboration skills to work across teams.

Why You’ll Love Wayfair

• Time Off:




• Paid Holidays


• Paid Time Off (PTO)


• Health & Wellness:




• Full Health Benefits (Medical, Dental, Vision, HSA/FSA)


• Life Insurance


• DIsability Protection (Short Term & Long Term DIsability) 


• Global Wellbeing: Gym/Fitness discounts (including US Peloton, Global ClassPass, and various regional gym memberships)


• Mental Health Support (Global Mental Health, Global Wayhealthy Recordings)


• Caregiver Services


• Financial Growth & Security:




• 401K Matching (Employee Matching Program)


• Tuition Reimbursement 


• Financial Health Education (Knowledge of Financial Education - KOFE)


• Tax Advantaged Accounts


• Family Support:




• Family Planning Support


• Parental Leave


• Global Surrogacy & Adoption Policy


• Professional Development & Recognition:




• Rewards & Recognition 


• Global Employee Anniversary Awards 


• Paid Volunteer Work 


• Unique Perks:




• Employee Discount 


• U.S. Bluebikes Membership


• Global Pod Outings


• Work/Life Balance:




• Emphasizing a supportive & flexible work environment that encourages a balance between personal and professional commitments

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at  View email address on jobs.jobcopilot.com .

Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our  Accomodations for Applicants form .

 
Need Technical Assistance?
If you are having any technical difficulty submitting your application, please reach out to our careers team at View email address on jobs.jobcopilot.com.

 
About Wayfair Inc.
Your personal data is processed in accordance with our Candidate Privacy Notice ( If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at View email address on jobs.jobcopilot.com.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at  View email address on jobs.jobcopilot.com .