Director of Graduate Financial Aid

About the Opportunity Job Summary The Director of Graduate Financial Aid is responsible for leading and managing all aspects of financial aid, including the application and awarding processes for institutional, federal, state, and private funding; ensuring compliance with institutional, federal, and state policies and regulations; and delivering the highest level of student and parent financial counseling services for students in all graduate and PhD programs across all Northeastern campus locations and academic divisions. The Director serves as a member of the Student Financial Services (SFS) senior leadership team and assists the Senior Director of Financial Aid and the Dean of SFS in management, compliance, and training needs. With regard to graduate financial assistance, the Director serves as the primary contact and liaison on behalf of Student Financial Services with Student Accounts, Enrollment Management Contact Center, Registrar, Graduate Admissions, Enrollment Management Marketing, and college and College of Professional Studies (CPS) enrollment functions. The Director will collaborate with Enrollment Management leadership to ensure the University's enrollment and retention goals are met. This position hires, trains, and supervises the graduate team of Financial Aid Counselors and Financial Aid Assistants; trains staff within Student Financial Services on policies and procedures relating to the administration and processing of financial aid for graduate students; and advises and counsels students and families on the availability of financial aid, the delivery process for receiving it, and the reconciliation process required to ensure that financial aid funds are transferred to student accounts. The Director reviews student applications, oversees verification procedures, reviews and evaluates appeals, and intercedes for students with participating departments including Deans, Student Accounts, Admissions, and the Registrar. The Director works in conjunction with the Dean of Student Financial Services and appropriate college staff and admissions officers to ensure that appropriate scholarship programs are developed, implemented, and assessed. Key Responsibilities & Accountabilities Graduate Financial Aid Operations Direct and manage all operations of the Office of Graduate Financial Aid within Student Financial Services. Serve as the primary contact and liaison within Student Financial Services and with Student Accounts, Enrollment Management Contact Center, Registrar, Undergraduate, Graduate and CPS Admissions offices, and the Graduate schools and CPS. Oversee the development and integration of financial aid systems, including PowerFAIDS, Slate, and Banner. Manage application evaluation, packaging, and disbursement processes for optimal efficiency. Federal, State, and Institutional Aid Administration Administer federal, state, and international financial assistance programs. Review student files using Federal and Institutional Methodologies to determine students' eligibility. Review and evaluate appeals, perform federal verification and need analysis, and resolve conflicting information. Counsel and advise students and families on the financial aid process, awarding, and financing options. Explain the financial aid process and Northeastern University billing procedures through appointments, email, and written communication. Represent the office at open houses, student meetings, workshops, and orientation events. Enrollment Management Work actively and cooperatively with the Colleges, CPS, and various campus locations' Enrollment Management stakeholders to implement proactive recruitment and retention efforts targeted to the needs of graduate students. Coordinate efforts with the Enrollment Management Marketing team to facilitate graduate program enrollment across colleges. Assist in the assessment and evaluation of strategic scholarship programs. Personnel Management and Compliance Supervise two Associate Directors; oversee training for Associate Directors, Graduate Aid Counselors, and Financial Aid Assistants. Assure proper and complete service is available to students and families through adequate staffing and coverage of the graduate financial aid office on a day-to-day basis. Complete quarterly audits of graduate student financial aid to ensure compliance with federal, state, and provincial regulations as well as institutional policies. Train staff on Title IV regulations, institutional policies and procedures, and federal, state, and provincial regulations relating to graduate financial aid. Minimum Qualifications Required Bachelor's degree required; master's degree preferred Minimum of 5–10 years of experience in a professional financial aid position Experience managing and assessing a diverse team of staff Ability to work in a fast-paced environment with specific deadlines Ability to multi-task, stay organized, and work independently High level of customer service skills and attention to detail Preferred Experience with the development and leveraging of strategic scholarship programs to grow enrollment and net tuition revenue Experience using PowerFAIDS and Banner Required Documents Resume Position Type Enrollment Additional Information Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit for more information. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law. Compensation Grade/Pay Type: 112S Expected Hiring Range: $99,010.00 - $143,567.50 With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change. Founded in 1898, Northeastern is a global research university and the recognized leader in experiential lifelong learning. Our approach of integrating real-world experience with education, research, and innovation empowers our students, faculty, alumni, and partners to create worldwide impact. Our global university system provides our community and academic, government, and industry partners with unique opportunities to think locally and act globally. The system—which includes 14 campuses across the U.S., U.K., and Canada, 300,000-plus alumni, and 3,000 partners worldwide—serves as a platform for scaling ideas, talent, and solutions. The university’s residential campuses for undergraduate and graduate degrees are located in Boston, London, and Oakland, California. Our research and graduate campuses are in the Massachusetts communities of Burlington and Nahant; Arlington, Virginia; Charlotte, North Carolina; Miami; Portland, Maine; Seattle; Silicon Valley, California; Toronto; and Vancouver. Northeastern’s personalized, experiential undergraduate and graduate programs lead to degrees through the doctorate in 10 colleges and schools across our campuses. Learning emphasizes the intersection of data, technology, and human literacies, uniquely preparing graduates for careers of the future and lives of fulfillment and accomplishment. Our research enterprise, with an R1 Carnegie classification, is solutions oriented and spans the world. Our faculty scholars and students work in teams that cross not just disciplines, but also sectors—aligned around solving today’s highly interconnected global challenges and focused on transformative impact for humankind.