Housekeeping Lead Supervisor

Housekeeping Lead Supervisor

Kalahari Resorts & Conventions is seeking a Housekeeping Lead Supervisor. In this role, you will be responsible for the efficient and effective daily operation relating to the department, as set forth by the Resort's standards and will administer the supervision of all floor staff. You'll also be responsible for ensuring rooms are maintained to set standards of cleanliness and are ready in a timely manner for guest accommodations.

As part of our leadership team, you'll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You'll ensure high-quality service, consistent product standards, and a welcoming atmosphere. You'll provide leadership, support teamwork, and foster a positive and efficient work environment for associates.

Key Responsibilities

• Monitor and evaluate staff work performance on an on-going basis, praises and disciplines staff as appropriate.
• Monitor and schedule routine inspections of all guest rooms/suites and public areas to ensure everything is clean and in good repair.
• Maintain a professional working relationship and promote open lines of communication with managers, associates and other departments.
• Ensure implementation of all Kalahari policies and resorts rules. Understand housekeeping terms, chemical and hazardous material handling, and sanitation/cleanliness standards.
• Prepare and review daily housekeeping reports when needed.

What We're Looking For

• Previous supervisory or management experience required.
• Knowledge of Hospitality, Hotel, Resort, Attraction, or guest-facing environments is required.
• Strong time management and organizational skills are required.
• Bilingual in English and Spanish is helpful.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That's why we're proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.