Guest Service Representative

Guest Service Representative | Part-Time | Palm Springs Convention Center

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

This Guest Service Representative assists with the general Visitor Services operations at the Visitors Center and serves as a guest liaison for visitors, guests, clients, and related personnel to assure that outstanding service is achieved and to enhance the overall guest experience.

This role pays an hourly rate of $18.00 - $18.21.

Benefits for Part-Time roles: 401(k) Savings Plan, 401(k) matching.

This position will remain open until December 18, 2026.

About the Venue

The Palm Springs Convention Center spans across 261,000 square feet, providing ample space for any event. From intimate gatherings to large-scale expos, the venue offers versatile meeting rooms, exhibit halls, ballrooms, and outdoor spaces tailored to accommodate various needs. With over 112,000 square feet of exhibit space, organizers have the flexibility to curate immersive experiences for attendees.

Responsibilities

• Greets guests and clients.
• Assists and resolves guest questions, inquiries, and concerns.
• Provides concierge services such as reservations and general information regarding local restaurants, hotels, and attractions.
• Maintains merchandise, literature, and guest information, including ordering, stocking, merchandising, cleaning, and zoning.
• Monitors guest flow and events to ensure a high level of satisfaction.
• Assists with operational paperwork and administrative tasks.
• Follows up on concerns and opportunities.
• Answers phones.
• Operates and balances cash registers and provides cash management activities as assigned.
• Uses computers and the internet to access and deliver information and create reports and other documents.
• Assists in developing processes, procedures, communication materials, and operating manuals and documents.
• Attends and participates in planning, training, and staff meetings.
• Provides backup and closing coverage, including answering phones, directing guests, filing, basic computer work, delivery of faxes and mail, monitoring copiers and fax machines, and closing duties as assigned.
• Promotes and fulfills Oak View Group goals and brand promise.
• Participates in safety programs to achieve safety goals.
• Assists with various department and organization projects and special assignments as needed.
• Performs other assigned duties as required.

Qualifications

• Previous experience working in a hospitality or retail-related area preferred.
• Previous experience with cash management activities is preferred.
• Ability to use general office equipment, including computers, fax machines, copy machines, and cash registers.
• Ability to communicate clearly with guests and colleagues.
• Knowledge of the Palm Springs area, including hotels, restaurants, retail, and entertainment.
• Knowledge and use of Word, Excel, Outlook, and Explorer.
• Professional appearance and attitude.
• Ability to work both independently and in a team environment.
• Ability to lift heavy objects as needed.
• Ability to work extended periods of time, both walking and/or standing.
• Ability to work various hours, including nights, weekends, and holidays. Must be able to work at least 20 hours per week.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.