Kid's Playroom Associate

Job Description

Job Description

Essential Duties

• Ensure that all parents or guardian have a signed a Kid's Playroom agreement and an emergency information card on file
• Ensure that each child is signed in and out
• Ensure the safety of children in the designated area
• Supervise the activities of all assigned children in the Kid's Playroom area and ensure that children remain in the designated area
• Provide care to children including paging the parent or guardian to change soiled diapers; clean soiled clothing and accessories, attend to personal needs and similar needs of the children
• Participate with children in games or other activities
• Report accidents to the Kid's Playroom Supervisor and General Manager
• Administer first aid to children according to company policy
• Report all member complaints to the Kid's Playroom Supervisor or General Manager
• Perform housekeeping duties in the Kid's Playroom area to keep the area clean, orderly, and safe
• Ensure that all toys and other objects are clean and safe
• Enforce policies and procedures
• Answer inquires from parents and others
• Collect all payments
• Recommend to Kid's Playroom Supervisor or General Manager, suspension of the Kid's Playroom privileges to parents of children who misbehave.
• Center attention on the children's needs and safety at all times. Follow all safety rules.
• Maintain current CPR Certification for Infant and child and provide copy to Kid's Playroom Supervisor or General Manager
• Project a positive friendly and caring attitude at all times while interacting with the children and their parents
• Provide parents or guardians information of the child's behavior and any unusual occurrence or activity involving their child
• Keep manager informed daily of all extraordinary or unusual condition and situations.
• Contact supervisor to assist with handling of special situations.
• Attend training sessions as required
• Other duties as assigned by Kid's Playroom Supervisor

Required Knowledge, Skills and Abilities

• Generate, maintain and demonstrate a friendly, enthusiastic, and positive attitude
• Understanding of basic cash procedures
• Ability to handle challenging customer issues with patience, tact and professionalism
• Must have a high level of professionalism, honesty, integrity and work ethic
• Exhibit a superior sense of customer service at all times
• Willingness to work flexible hours

Required Experience, Education and Certifications

• Minimum of six months related experience
• Excellent communication and customer service skills are required
• Understanding of basic cash procedures is required
• Basic computer skills are required

Physical Requirements

• Position duties require daily walking, sitting, lifting, bending, squatting and reaching.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills

• Ability to read and interpret common business related documents such as the Proof Fitness membership agreement. Ability to respond to common inquiries or complaints from customers or members of the business community.