Teller

Overview At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high‑quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. We offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal‑opportunity workplace and affirmative‑action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities. Responsibilities The Teller serves as a frontline representative of the bank and plays a key role in delivering a welcoming, accurate, and customer‑focused banking experience. This position is responsible for processing financial transactions, maintaining cash accuracy, and supporting customers with everyday banking needs. The Teller actively listens to understand customer needs, provides information on products, services, and digital tools, and makes appropriate referrals to branch partners. Essential Responsibilities Customer Experience & Service Delivery Serve as a welcoming and professional first point of contact for customers entering the branch. Provide friendly, accurate, and efficient service while processing routine financial transactions, including deposits, withdrawals, payments, and check cashing with verification of customer identity and available funds. Engage customers in need‑based conversations to understand how the bank can service their transactional needs. Identify opportunities to direct customers to appropriate team members for additional services or solutions. Educate customers on digital banking tools and self‑service options to enhance convenience and confidence. Assist with routine inquiries and concerns, escalating more complex issues as appropriate. Support lobby management by helping guide customers to the right team member or service area. Answer incoming telephone calls promptly and professionally, directing inquiries and providing assistance in accordance with bank standards. Sales, Advice & Referrals Engage customers in needs‑based discussions to identify appropriate banking solutions without pressure‑based selling. Partner with branch team members to connect customers with specialists for more complex financial needs. Support branch goals by consistently modeling strong service behaviors and effective customer engagement. Employee & Team Contributions Collaborate effectively with team members to support branch operations and customer experience goals. Support branch operations by assisting with customer flow, lobby engagement, and routine operational tasks as needed. Contribute to a positive, inclusive, and respectful work environment. Take ownership of personal development and adapt positively to new tools, processes, and initiatives. Actively participate in branch meetings, training programs, and professional development opportunities, including travel to training locations as required. Operational Excellence, Risk & Compliance Perform all teller transactions with precision and balance cash drawer within established guidelines. Always protect customer and bank information and follow all security, authentication, and dual‑control procedures. Remain alert to unusual or suspicious transactions or behaviors, follow fraud‑prevention procedures, and raise concerns as needed. Adhere to branch operating standards, including opening/closing procedures, cash handling protocols, and documentation requirements. Support internal audits, reviews, and regulatory requests as needed. Maintain knowledge of and comply with all laws and regulations applicable to this position. Other Duties Provide support to other branches as needed to ensure proper staffing levels. Perform other related duties as assigned or directed to support branch and bank objectives. Ancillary Duties As an integral member of Retail Banking, this position may include traveling to other branches in the area to provide support as needed and to ensure proper staffing and service levels. Qualifications Education, Training and Requirements High School Diploma or GED required. Ability to complete internal teller and product training. Ability to attend a 5–7 day initial training program, which may involve overnight travel; company covers or reimburses applicable travel expenses. Reliable transportation. Skills Excellent interpersonal, listening, and communication skills. Strong attention to detail and proficient math skills. Clear thinking, sound judgement, and ability to stay focused in a fast‑paced environment. Ability to follow established procedures, prioritize tasks, and maintain confidentiality. Comfort using computers, digital tools, and standard office applications. Ability to build trust, demonstrate professionalism, and maintain composure during sensitive situations. Ability to identify customer needs and direct toward appropriate bank products and services. Consistently demonstrates the Company’s core values: Integrity, Humility, Teamwork, and Excellence. Experience Prior customer service and/or banking experience preferred. Demonstrated ability to work directly with customers in a service or problem‑solving capacity. Applicants must be 18 years of age or older. Other Ability to work flexible hours based on branch needs. Travel to nearby branches may be required. Will travel to training sessions, meetings, professional development programs, and company‑sponsored events as required. Other Job Information Hours: 30 hours per week. Compensation: Commensurate with experience plus potential for annual merit increase. Benefits include 11 paid holidays, paid vacation, medical, vision and dental insurance, 401(k) with match, pension, tuition reimbursement, banking discounts, and more. Minimum hourly rate: USD $16.50. Maximum hourly rate: USD $21.53. Physical Requirements The employee may be required to stand, walk or sit, use hands and fingers, reach with hands or arms, speak and hear, and occasionally lift or move up to 25 pounds. The job requires close vision and ability to focus. Equal Opportunity Statement The Company is an affirmative‑action, equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department. #J-18808-Ljbffr