Training and Development Specialist (Service)

Description At Mark-Taylor, we believe our success starts with our people. For over 40 years, we’ve built and managed Arizona’s most beautiful apartment communities while fostering a culture centered on people, excellence and growth. We are proud to be recognized as Ranking Arizona’s #1 Multifamily Builder and Manager, a Best Place to work in Multifamily, and a Healthiest Employer by the Phoenix Business Journal, and more. Our communities are growing and so is our corporate team! We’re hiring a Brand & People Excellence Specialist at our corporate office in Scottsdale, AZ. Benefits Employee rent discounts.* Access to all Mark-Taylor amenities. Employee appreciation events. Opportunities for career growth. 401(k) with robust company match.** Paid time off, sick time, holidays, and volunteer time.** Comprehensive Medical, Dental, and Vision benefits.** Qualifications Minimum of 3+ years of experience in property management, facilities, maintenance operations, hospitality, or another service-focused industry with direct experience supporting field-based teams. Experience within Mark-Taylor communities and a strong understanding of luxury service standards is highly preferred. Minimum of 5+ years of experience training, mentoring, coaching, or developing service, maintenance, or operations team members. Experience designing and delivering technical, operational, safety, customer service, or process-based training programs, including curriculum development and facilitation, is preferred. Minimum of 5+ years of leadership or supervisory experience leading service, facilities, maintenance, or operations teams is preferred. Demonstrated success developing team performance, driving operational excellence, and fostering a culture of accountability, safety, and exceptional customer service is a plus. Excellent communicator, with outstanding verbal and written communication skills is a must. Professional presence and ability to communicate professionally at all levels is a must. Ability to quickly adapt to change, paired with a genuine personal fulfillment from supporting people is a must. Strong executor and team player with the ability to help and contribute to team’s efforts, while also being able to work well independently and with autonomy, managing time efficiently. Ability to multi-task and work on multiple projects simultaneously and effectively in a fast-paced environment. Excellent organizational skills paired with high attention to detail is a must. Goal-oriented, studious contributor who takes extreme ownership and accountability for self and team. Ability to accept and implement feedback quickly while leading by example as a life-long learner. Passionate about learning, training and development and possess an incredible customer service and growth mindset. Working knowledge and proficiency with Microsoft Office 365. Bilingual (English, Spanish) abilities will be a plus. Any bachelor’s degree and/ or professional certifications will be a plus. Responsibilities Serves as an instructor/facilitator to deliver engaging in-person classes, courses, programs and/or train-the-trainer, which ensure learning is impactful and personalized, and aligns with key employee milestones, such as onboarding, career development, leadership, and promotion. Designs and develops training courses (in-person and online) and materials, which may include Facilitator Guides, Participant Guides, PowerPoint presentations, Quick Reference Guides, and Job Aids. Partners closely with T&D/HR team, Business Leaders and relevant stakeholders to assess needs, develop learning solutions, and deliver training to improve the performance of individuals, teams, and leaders across the organization, in order to deliver our MT 5-Star experiences. Maintains records on the learning management system to ensure efficient delivery of training, error-free reporting, and a 5-star learner experience for all MT employees. Utilizes the department’s email inbox effectively to provide excellent service to employees, stakeholders and vendors. Plans and coordinates end-to-end necessary activities, such as scheduling, room booking, food ordering, to ensure excellent delivery of in-person training. Creates and runs engagement campaigns which supports T&D initiatives to create momentum and connectivity across the organization, along with opportunities for higher learning impact and social learning. Develops learner assessment instruments, maintaining documentations and curriculums, ensuring employees have acquired the necessary abilities post-training. Measures the effectiveness of training solutions that have been implemented, identifies gaps and opportunities in on-going curriculums and addresses with creativity and innovation. Collaborates with cross-functional departments, internal and external stakeholders for on-going training and development and overall employee engagement and retention efforts. Supports the building of structures, policies, and workflows to ensure that all training and development initiatives are impactful and best-in-class. Participates in various training and development, human resources initiatives and projects as requested. Effectively communicates and drives brand values and philosophy through all human resources, and training and development activities. Mark-Taylor is an equal opportunity employer and a drug-free workplace. All our employees undergo pre-employment screening which includes drug testing.

• Housing discounts are subject to availability at each community.
• *Benefits offered for full-time employees.

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