eCommerce, Merchandising Specialist II

ECommerce Merchandising Specialist II

Impassioned…Emboldened…Infinitely Curious: The Bradford Group family of brands is a world leader in new product development. We have been selling joy for over 50 years! Our global organization consists of several business divisions ranging from jewelry, apparel, to collectible coins and so much more. We concept, create, design and market our creative products directly to our customers, and leverage licenses with the biggest names in entertainment and sports to bring unique and curated products to our customers across the globe.

We are seeking an eCommerce Merchandising Specialist II who will be responsible for shaping a high-performing, customer-centric on-site experience with a strong focus on mobile commerce. This role blends hands-on site merchandising, UX optimization, and data-driven decision-making to drive conversion, engagement, and revenue. Partnering closely with design, development, marketing, SEO, and analytics teams, the role leads homepage strategy, category merchandising, and experimentation efforts to continuously improve site performance and deliver seamless, compelling digital experiences.

How you will contribute:

• Influence merchandising strategy for the website, with a strong focus on the mobile customer experience.
• Collaborate with Web Designer and Site Developers to refine site layout, content placement, and navigational flows.
• Identify opportunities to improve mobile UX. Build business cases to prioritize and secure buy-in for personalization and UX opportunities.
• Plan and execute updates to Bradford homepage based on seasonality, selling trends, and promotional calendar.
• Work closely with Copywriter and Web Designer to execute visually appealing and effective homepage designs. Report on homepage performance to leadership.
• Handle merchandising of select categories to ensure seamless product discovery. Collaborate with marketing channel partners to build site experiences aligned with advertising campaigns
• Partner with SEO team to ensure site navigation and taxonomy adheres to best practices.
• Analyze daily, weekly, and monthly site performance metrics, including conversion rate, bounce rate, add to cart rate, revenue per session, customer journey and on site behavior. Present and share findings with leadership.
• Use tools such as Google Analytics, A/B testing platforms, and internal reporting dashboards to uncover insights and translate findings into actionable improvements for site merchandising and content strategy.
• Work closely with internal analytics team to identify reporting gaps and improvements.
• Build data-backed merchandising strategies and recommend enhancements to improve KPIs.
• Develop hypotheses for testing and partner with cross-functional teams to execute A/B tests and measure results.

What you will bring and skills that excite us:

• Bachelors degree in Liberal Arts or Business.
• 3+ years of experience in site merchandising, e-commerce management, digital marketing, or a related field.
• Strong analytical skills with the ability to interpret performance data and translate insights into actionable merchandising decisions.
• Demonstrated experience optimizing mobile commerce experiences.
• Familiarity with A/B testing methodologies and tools.
• Strong attention to detail, organizational skills, and ability to manage multiple priorities.
• Excellent communication skills and comfortable working cross-functionally and influencing without direct authority.

Bradford at a glance:

• Our scale: We have over 250 employees based out of our global headquarters right outside of Chicago, we have marketing operations in over 10 countries worldwide, and have over 32 million customers served.
• Compensation and benefits: We offer a competitive compensation plan and great benefits, with some benefits starting from day 1!
• We own the company: Employee Stock Ownership Plan (ESOP) which allows you to not only derive the benefits of working as an employee at The Bradford Group, but also gain the benefits of being an owner.
• Professional Development: There is always room to learn! We offer a Professional Development Program, a Mentor Program, and LinkedIn Learning to our teams as well as additional hands-on training and development. Our teams utilize a continuous performance management and development structure for feedback. We meet quarterly to focus on the future!
• Our values: Honesty. Innovation. Respect. Teamwork. Giving back. These are just some of the core values that drive our team members. Our team strives to build a culture of continuous feedback where anyone can share and create our "next big idea," among diverse and inclusive teams.
• Flexibility and wellness: Whether it's offering hybrid environment (onsite/remote) for our corporate staff, to a generous, front-loaded PTO and holiday package to all staff and corporate wellness initiatives such as an annual health fair and an onsite fitness center, we are committed to our team members well-being. New hires start with 16 days of PTO and 8 paid holidays per year.
• Perks and more: We have a Business Casual Work Environment, Health and Dental Insurance, Vision, Life Insurance, Disability Insurance, Paid Time Off (PTO), Direct Deposit, Credit Union, Flexible Spending Accounts, Health Savings Accounts, Employee Assistance Program, Employee Referral Bonus Program, 401(k), Profit Sharing, Tuition Reimbursement, and Toastmaster's memberships, a Peer Recognition Program, Product Discounts and more!

Compensation: $70,000 - $75,000

The Bradford Exchange is an Equal Opportunity Employer.