Student Accounts Counselor

Duties: analyze student accounts; address student and parent questions and concerns with a high level of customer service; assist in the research and reconciliation of various accounts; input/maintain accurate records; review, evaluate, and analyze financial data regarding student accounts; counsel students, parents, and staff regarding tuition and fees, account balances, scholarships, waivers, payments, payment plans, refunds, and related policies and procedures; provide solutions for tuition repayment when able; provide quality customer service; perform due diligence procedures on accounts and general office duties; use computer database to access, input, and retrieve student financial records; understand, apply and remove student financial holds; actively assist in the student registration process by consulting with the student population; work closely and collaboratively with other student accounts specialists and other key departments on campus; assist with the receipt and reconciliation of third-party scholarships; assist with processing student refund disbursements and all office functions and special events as assigned; ensure compliance with FERPA and other regulations applicable to student accounts, and other duties assigned.

Qualifications: Bachelor’s degree desired, but a combination of experience/education may be substituted; two (2) years related work experience, with higher education preferred; one year cashier experience in professional setting preferred; communicate well both verbally and in writing; work independently and collaboratively with special projects; must be able to multitask, utilize time management, and be well organized; work in a fast-paced environment; use a computer database and process basic computer skills, including Microsoft Office; possess initiative and professionalism; apply de-escalation techniques and handle potentially stressful situations; be detail-oriented and self-motivated. All SAU faculty and staff demonstrate a commitment to the value of all members of the SAU community, to excellence in interpersonal behaviors, and effective collaboration with colleagues. Joining the SAU family requires a commitment to our culture of Continuous Quality Improvement.

Applicants may apply online at https://web.saumag.edu/human-resources/employment-opportunities/staff-employment-application/ or pick up an application in the Office of Human Resources, Overstreet Hall, Room 115, and mail to the Office of Human Resources, Southern Arkansas University, 100 E. University, MSC 9288, Magnolia, AR 71753. Non-listed references may be contacted. AA/EOE.