Senior Presales Engineer

About the Company

Yealink (Stock Code: ) is a global leader in Unified Communication & Collaboration Solutions, specializing in video conferencing, voice communications, and collaboration. We are dedicated to helping individuals and organizations embrace the power of easy collaboration and high productivity. Learn more at:

About the Role

Based in the US East region, this role provides end‑to‑end technical support for Yealink solutions, serving local partners and end‑users. You will deliver technical guidance, product training and on‑site demonstrations, while closely collaborating with sales teams to resolve complex cases and foster solid technical relationships with partners and customers.

Responsibilities

• Deliver timely, professional technical support and guidance covering the design, configuration, deployment and troubleshooting of Yealink Microsoft Teams IP phones and video collaboration products to regional resellers and end users via phone, email or on-site visits.
• Conduct online and on-site product training sessions and demonstrations for resellers and end-users’ IT teams, and cultivate solid long-term relationships with customers’ technical contacts.
• Partner with the internal sales engineering team to troubleshoot and resolve high-complexity technical cases.
• Coordinate with the internal sales team to align on project progress and share key business information concerning reseller partners.

Qualifications

• 8+ years of experience in the UC/AV industry.
• Experience presenting to and interacting with senior management and executive stakeholders.
• Strong understanding of the UC industry.
• Excellent customer service mindset, communication, and coordination skills, with a proven ability to drive project execution.
• Excellent verbal and written communication skills, with the ability to independently conduct customer visits, deliver onsite product demonstrations, present at industry events, and support other key business activities.

Pay range and compensation package： Competitive salary based on experience.

Equal Opportunity Statement: We are committed to diversity and inclusivity in our hiring practices and encourage applications from all qualified individuals.