Principal Product Manager, Shipping Express, Amazon Air Cargo

Youre a Principal Product Manager with deep experience in supply chain transportation or logistics product strategy within complex rapidly scaling organizations. Youve owned end-to-end product vision for a shipping delivery or transportation product at scale and you have a track record of turning operational networks into differentiated customer-facing products that customers love and adopt to. You excel where the problem spans network operations product definition commercial strategy and customer experience and you bring the strategic judgment to define the right long-term bets while delivering near-term value.

You have strong analytical skills and are comfortable diving deep into transit-time and cutoff economics network flow and injection constraints coverage and lane profitability pricing structure and competitive benchmarking to decide where product and network investment drives outsized revenue and share impact. You understand that this is not project management this is setting direction for a shipping product that competes head-to-head with industry leading services and must earn every shippers choice.

High judgment is expected at the Principal bar: defining the product promise and service bar customer-back (not operations-forward) making trade-offs between operational feasibility and customer delight deciding when to build versus influence a platform or operations teams roadmap and influencing across operations network design commercial finance and engineering teams without direct authority. You set strategy that other senior leaders and teams align to you regularly engage with senior leadership to secure investment and drive high-stakes decisions and you are relied on to be right a lot. You have a proven track record of building a transportation or delivery product that became a durable competitive advantage.

Key job responsibilities
Strategic Product Management Define the executive-level vision for the Shipping Express 2-day product and translate it into actionable multi-year roadmaps aligned across operations network design product commercial and engineering. Define the product customer-back product promise cutoff times guaranteed delivery windows tracking/visibility SLAs pickup experience coverage footprint service tiers and pricing framework benchmarked dimension by dimension against UPS 2nd Day Air and FedEx 2Day. Own end-to-end outcomes and business impact (shipper acquisition and retention volume and share growth delivery-performance SLAs cost per shipment and shipper satisfaction).

End-to-End Product Lifecycle & Quality Ownership Own the full product cycle for Shipping Express and the quality of the product at every stage:

Vision Set the long-term product vision and the why now grounded in customer need and competitive gap.
Requirements Translate the vision into clear prioritized product requirements that engineering and operations can build from.
Phased launch Launch in deliberate phases (pilot scale expand) defining the entry and exit criteria for each phase rather than attempting a single big-bang release.
Measurement Instrument the product and define the success metrics up front; measure actual performance against the product promise and the business case after each phase.
Quality improvement Identify quality gaps from the data (service misses exceptions defects failure modes) and drive the highest-impact improvements back into the product and network.
Product evolution Continuously evolve the roadmap based on customer feedback operational quality and cost and P&L outcomes deciding what to double down on what to fix and what to retire.
Cross-Team & Network Leadership Lead product vision and execution across multi-org dependencies driving alignment across network design sort/injection operations air gateway capacity and middle-mile/last-mile execution. Translate hard operational constraints (pickup-to-injection timing gateway cutoffs sort-center flow) into a single recommended network path and a product customers can rely on. Eliminate fragmented ownership and missed handoffs across the shipping journey; own the build-vs-influence calls and ensure capabilities land in the right long-term home.

Operational Excellence & Scale Design a product and the supporting network capabilities that scale with volume growth without proportional increases in manual exception handling. Use data to identify and eliminate the highest-impact friction points across the pickup-to-delivery experience and the lanes that drive cost and service risk. Build the governance and review mechanisms that keep cross-org investment aligned year over year.

A day in the life
Set the strategic direction for the Shipping Express product across teams aligning operations commercial and engineering around a single customer-back product definition not a stack of operational compromises.
Deep dive into data (transit-time and on-time performance cutoff and injection constraints lane profitability competitive benchmarks shipper feedback) to shape the roadmap and decide where to invest for maximum share and margin impact.
Run the product cycle end to end move initiatives from vision to requirements to phased launch then measure outcomes surface quality gaps and feed them back into the next iteration.
Partner with engineering and operations leaders to shape network and product design ensuring the product scales with volume growth and holds its service promise.
Unblock cross-org dependencies before they become escalations; frame program narratives for senior leadership connecting network and product progress to business outcomes.
Spend time with Ops teams and in the network to pressure-test whether the product performs for shippers in the real world.

What this takes

Someone who toggles between deep product and operational insight and strategic product leadership owning the full product cycle from vision through launch measurement and continuous quality improvement and turning a complex transportation network into a scalable benchmark-beating 2-day shipping product that shippers choose.

- 10 years of product or program management product marketing business development or technology experience
- 10 years of blending product and program management skills to execute strategic initiatives about process creation standardization and improvement experience
- Bachelors degree
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner

- Experience owning technology products

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Bellevue - 161900.00 - 219000.00 USD annually

Required Experience:

Staff IC

]]><