Senior Shift Leader/ Assistant Manager

Job Description

Job Description

We are seeking a dependable and customer-focused Senior Shift Leader/Assistant Manager to support daily operations, lead team members, and deliver an exceptional guest experience. This role will assist with store management, employee supervision, shift execution, inventory control, cash handling, and compliance with company policies, standards, and applicable safety regulations.

Senior Shift Leader/Assistant Manager Responsibilities

• Support the General Manager or Store Manager with daily operations and business performance.

• Lead, coach, and motivate team members during assigned shifts.

• Assign tasks, coordinate workstations, and ensure appropriate staffing throughout each shift.

• Open and close the location according to company procedures, including securing the building and completing required checklists.

• Provide friendly, professional, and responsive guest service.

• Resolve guest questions, concerns, and complaints in a timely and appropriate manner.

• Ensure products, services, and orders meet company quality, accuracy, and presentation standards.

• Operate point-of-sale systems, process transactions, and maintain accurate cash handling procedures.

• Complete cash counts, deposits, register audits, and financial reports as assigned.

• Monitor inventory levels, receive deliveries, rotate products, and report shortages or discrepancies.

• Maintain a clean, organized, safe, and fully operational store environment.

• Ensure team members follow company policies, food safety procedures, workplace safety requirements, and applicable regulations.

• Train new employees and provide ongoing guidance, feedback, and performance support.

• Communicate shift updates, operational issues, staffing needs, and maintenance concerns to management.

• Complete required records, reports, checklists, and incident documentation accurately.

• Assist with scheduling, labor management, merchandising, promotions, and other administrative duties as assigned.

• Perform other related duties as assigned.

Senior Shift Leader/Assistant Manager Qualifications

• High school diploma or equivalent preferred.

• Previous experience in retail, restaurant, hospitality, guest service, or a supervisory role preferred.

• Ability to lead employees, delegate responsibilities, and make sound decisions during a shift.

• Strong guest service, communication, organization, and problem-solving skills.

• Ability to operate a point-of-sale system, handle cash, and use basic workplace technology.

• Ability to work independently and collaborate effectively with management and team members.

• Reliable attendance and flexibility to support changing business needs.

• Ability to maintain confidentiality and handle sensitive business or employee information appropriately.

• Ability to complete any required background check, employment screening, or certification process.

Senior Shift Leader/Assistant Manager Skills and Physical Requirements

• Ability to stand, walk, bend, reach, stoop, and move throughout the work location for extended periods.

• Ability to lift, carry, stock, and move products or supplies weighing up to [50] pounds, with or without reasonable accommodation.

• Ability to safely use equipment, tools, registers, computers, and communication devices required for the position.

• Attention to detail when handling transactions, inventory, schedules, customer orders, and operational records.

• Ability to remain calm, professional, and solution-oriented in a fast-paced environment.

Schedule and Work Environment

This position may require early mornings, evenings, weekends, holidays, overtime, and varied shift schedules based on business needs. The Senior Shift Leader/Assistant Manager will work in a guest-facing environment and may be exposed to standing, frequent movement, varying temperatures, noise, and busy periods. This role will work closely with store management, team members, guests, vendors, and other business partners.

What We Offer

• Competitive pay and opportunities for additional earnings, where applicable.

• Paid training and leadership development.

• Opportunities for advancement into store management and operations leadership.

• Employee discounts or company-sponsored programs, where applicable.

• Benefits may include health insurance, paid time off, retirement plans, and other employee benefits, depending on eligibility.

We are an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other status protected by applicable law.