Director of Resident Services

Director of Resident Services at Friends Homes

The Director of Resident Services provides guidance and support to independent living ("IL") residents to ensure an exceptional resident experience. This role ensures that residents are well informed, appropriately supported for life within independent living, and connected to resources if a need arises. By working with an interdisciplinary team, the DRS manages successful transfers of IL residents to higher levels of care. This role provides education to residents before, during, and after residency related to services and care offered at Friends Homes. The DRS also manages a team responsible for providing exceptional customer service by addressing their spiritual and social service needs.

What You'll Do:

• Oversees the Resident Services Department including the concierge, resident services coordinator(s), clinic, and others as assigned
• Provide guidance, resources, and support to residents and their families regarding identified needs
• Conduct prospective resident interviews to assess medical appropriateness for Independent Living (IL)
• Assist new residents with transitioning into the community and coordinate quarterly orientation programs
• Manage internal resident transfers when a higher level of care is needed
• Coordinate residents' emotional, financial, physical, spiritual, and social service needs
• Document interactions with residents, families, and representatives in resident records
• Develop and facilitate support groups and programs addressing residents' social, emotional, and spiritual needs
• Support Resident Association committees, newcomer events, and community activities
• Participate in interdisciplinary care planning, department meetings, and transitions of care
• Address resident concerns, report safety issues, and ensure Resident Rights are upheld
• Respond to resident emergencies as needed, coordinating services to ensure resident safety
• Coordinate the Independent Living move-out process to ensure a timely and supportive transition
• Maintain and update the Independent Living Handbook and resident FAQ resources.
• Participate in the Manager on Duty rotation as needed
• Perform other duties as assigned

Requirements:

• Bachelor of Science in Social Work or related field
• Licensed Clinical Social Worker (LCSW) preferred

Preferred:

• Experience working with older adults; Long Term Care experience desired
• Knowledge/familiarity with insurance basics
• Must have excellent communication skills
• Proficient with computers and other electronic equipment
• Strong technical aptitude for learning electronic software
• Training and experience in counseling skills, preferred
• Teaching and/or public speaking experience, preferred
• Ability to be available and on-call 24/7

Why Friends Homes?

Friends Homes is a Life Plan Community committed to providing exceptional care and meaningful connections for older adults across all levels of service. We foster a supportive, faith-based environment where team members are valued, respected, and empowered to make a difference every day. Whether you're providing direct care, supporting wellness and engagement, or serving behind the scenes, your work at Friends Homes is part of something greater—a mission-driven community built on compassion, dignity, and teamwork.

Perks & Benefits for YOU:

• Discounted meals from select on-site venues
• Access to employee gyms and indoor pool
• Onsite employee health clinic
• Excellent medical, dental, and vision insurance
• Insurance options for family members
• Disability and life insurance coverage
• Multiple spending account options (e.g., FSA)
• 401(k) Retirement Plan
• Paid Annual Leave (PAL)
• Access to earned wages before payday
• Employee scholarship opportunities
• Referral bonus program
• Employee Assistance Program (EAP)
• Credit union membership options
• Discounted tickets and local perks
• Fun employee events throughout the year
• A faith-based, mission-driven community with a strong team spirit!