Assistant Banking Center Manager

Deposit Services Ach & Wire Assistant Manager

The Arrow Financial Corporation is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join Deposit Services team as:

The Deposit Services Automated Clearing House (ACH) & Wire Assistant Manager facilitates and oversees daily ACH and wire operations, ensuring accuracy, efficiency, regulatory compliance, and strong internal controls. This role provides managerial oversight to the ACH and Wire Specialists while supporting management through project coordination, workflow oversight, quality review, and team coaching and development. The Assistant Manager ensures compliance with National Automated Clearing House Association (NACHA) Operating Rules, Sarbanes-Oxley Act (SOX), and internal policy requirements, while partnering with internal departments to assess operational impacts and drive efficiency. This position plays a key role in maintaining regulatory compliance, mitigating risk, and supporting departmental and organizational goals through effective collaboration and operational oversight.

This opportunity may be perfect for you if you have experience in:

• High attention to detail and strong communication skills
• Operational efficiency and supervisory skills
• Strong analytical and problem solving skills

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having:

Education/Certifications:

• Associate's degree or equivalent experience in banking
• 4 years of banking experience preferred
• 1 year of supervisory experience preferred
• Accredited ACH Professional (AAP) certification required

Skills/Knowledge:

• Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint); knowledge of banking-related software a plus
• Strong communication skills, both verbal and written; demonstrated ability to interact confidently and professionally with colleagues, management, customers and other stakeholders
• Ability to handle multiple tasks, prioritize work, and meet deadlines with attention to detail
• Proven organizational, project management, analytical, research, and problem-solving skills
• Extensive knowledge of banking rules and regulations with emphasis on NACHA Operating Rules, OFAC, BSA/AML, and Regulation E
• Ability to work independently and as a collaborative team member with high degree of initiative and follow-through

Physical Demands and Work Environment:

• Ability to remain in a stationary position, often standing or sitting, for prolonged periods of time
• Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations
• Ability to lift and/or move up to 15 pounds
• Work is performed primarily in a professional office environment
• Reasonable accommodations will be provided as required by law to enable qualified individuals with disabilities to perform the essential functions of the job

What we will bring to the table:

We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:

• Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
• Medical, Dental, and Vision Insurance and Flexible Spending Plan
• Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
• Education and Tuition Reimbursement
• Employee Assistance Program for our employees and their immediate family members

The salary range for this position is $62,400-$68,000 annually commensurate with experience and education. Additional compensation may be earned through the Company's annual bonus program, subject to individual and company performance.