Consumer Assistant Mail Clerk

Description In-office Now Hiring Full Time Consumer Assistance Mail Clerk POSITION DESCRIPTION The Consumer Assistance Mail Clerk plays a vital role in ensuring that all incoming and outgoing mail is accurately sorted, processed, and routed into the correct working queues for the Consumer Assistance Department. ESSENTIAL DUTIES AND RESPONSIBILITY Receive, open and sort all incoming mail (paper, fax) related to consumer accounts Accurately scan all incoming correspondence and faxes in accordance with standard procedures Identify and assign the correct account numbers to all incoming correspondence File all scanned documents into the correct working queues based on priority Process and appropriately log all priority and certified mail, ensuring they are filed and tracked according to company protocols Create and manage "Can’t Find" accounts for correspondence when the associated account cannot be identified. HOURS: In-office, Monday-Friday 8:30a-5:30p EST Requirements Experience in collections or a call center preferred General knowledge of computers, Microsoft office experience preferred Excellent written and verbal communication skills Ability to multitask and work with various computer systems both internal and external Strong written and verbal communication skills Demonstrated ability to be a team player and work well with peers, superiors and subordinates Demonstrated ability to adapt to changes with ease High school graduate or equivalent #J-18808-Ljbffr