Front Desk Manager

Job Description

Job Description

FRONT DESK MANAGER

STARTING WAGE: 28.50

At Carson Hot Springs Resort, we pride ourselves in the ability to offer a doorway into the beauty of nature and simplicity as well as nature's sulfur-rich healing mineral waters. We are seeking a dynamic, organized, and service-driven Front Desk Manager to lead our front desk team and set the tone for exceptional guest experiences. This role is ideal for a hands-on leader who thrives in a fast-paced environment, leads by example, and inspires their team to perform at their highest level.

The ideal candidate is a confident decision-maker with a take-charge attitude, capable of mentoring a diverse team of personalities while maintaining a positive, collaborative workplace. You bring energy, accountability, and a commitment to excellence that ensures both team success and guest satisfaction.

We're proud to offer our team a robust benefits package, including health insurance (with vision/dental coverage available), disability/life insurance, a 401k plan, paid sick and vacation time, paid holidays, two floating holidays per year, and discounts on stays at our managed hotels across the country. Carson Hot Springs is an equal-opportunity employer.

Responsibilities include:

• Lead, mentor, and support front desk agents and night auditors, fostering a culture of accountability, professionalism, and outstanding service

• Schedule and manage staff to maximize efficiency and deliver an optimal guest experience

• Train, coach, and develop team members to exceed expectations in service quality, accuracy, and safety

• Handle guest concerns with professionalism and empathy; resolve escalated issues promptly and effectively

• Serve as a role model on the floor—stepping in as needed and maintaining a strong operational presence

• Oversee administrative functions including daily reports, reconciliations, inventory, and internal processes

• Collaborate with leadership to continuously improve operations, workflows, and guest satisfaction

• Act as Manager on Duty in the absence of senior leadership

• Maintain flexibility to support desk operations during peak times, including evenings, weekends, and holidays

Qualifications:

• 3–5 years of hotel front desk experience, with at least 1–2 years in a leadership or supervisory role

• Proven ability to lead, motivate, and develop a high-performing team

• Strong interpersonal skills with the ability to communicate effectively across a range of personalities

• Calm, solution-oriented mindset with strong decision-making skills under pressure

• Highly organized with the ability to multitask and prioritize in a dynamic environment

• Proficiency with Microsoft Office, Google Workspace, and standard hotel systems

• Reliable, self-directed, and proactive with a strong sense of ownership

• Ability to stand, walk, and remain active for extended periods