Automotive Service Manager (Lane Manager)

Service Lane Manager

Sheehy Lexus of Richmond is seeking an experienced Service Lane Manager who is motivated and committed to their career in this highly competitive industry. If you are driven to help people, passionate about customer service, and ready to lead a successful service team, then this opportunity is for you!

Responsibilities

• Managing the service department while supervising service advisors to ensure they meet the service objectives and expectations of the role
• Train advisors to greet every customer that enters our facility with hospitality and the highest level of respect.
• Train advisors to present the best solution to properly repair our customer's vehicles in a way that is easy for them to understand.
• Manage the store's workflow effectively and efficiently.
• Train advisors to possess the ability to sell our services consistently and effectively without jeopardizing honesty and integrity.
• Maintain a positive attitude and team atmosphere at all times.
• Always use the phone professionally to create a long-term relationship between the store, yourself, and the customer.
• Prepare business goals for each month and for the year.
• Act in a professional manner that reflects the quality organization you represent. Always project an attitude of honesty and integrity.
• Direct, coordinate, and participate in performing customer service activities as dictated by workload.
• Ensure that all work is performed to the proper specifications.
• Assist other employees as needed.

Requirements

• Five years of related experience and training or equivalent combination of education and experience.
• Graduation from an industry-recognized training program is also preferred but not required.
• Reynolds and Reynolds experience or similar DMS proficiency preferred.
• Microsoft Office knowledge (Word, Excel, PowerPoint, Outlook)
• Authorized to work in the USA
• Able to pass a pre-employment background check, Motor Vehicle Record check, and drug test.
• Must have a valid driver's license

We don't take a "one-size-fits-all" approach regarding our employees Benefits. Our programs are designed to improve your life at work and at home.

• Compensation based on experience and performance - Pay range $100k- $125k
• Health, Vision, and Dental Insurance
• Paid Maternity & Paternity after one year of employment
• Start earning PTO on your 1st day of employment
• Paid Training
• Career Advancement
• 401(K) and profit sharing

Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.

Sheehy Auto Stores is an Equal Employment Opportunity Employer