Customer Experience Specialist

Job Description

Creates an exceptional shopping experience by demonstrating specialty product knowledge, assessing customers' needs by actively listening, and providing solutions to maximize customer satisfaction and loyalty.

Job Qualifications

Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Major Duties

Provides high level of customer satisfaction through excellent service. Greets each customer upon contact, assesses their needs, suggests alternative options, and provides solution resolution. Keeps their needs foremost and creates a welcoming environment.
Operates a cash register or other sales related equipment to enter new accounts, sales related equipment, sales transactions, refunds, or other related transactions. Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance.
Provides specialty product knowledge and superior sales skills to serve the customer. Builds an engaging and productive trust relationship with the customer in order to deliver a personalized shopping experience.
Maintains program compliance with regards to safety/security/service procedures in all aspects of recordkeeping, inventory, storage/display, and sales.
Maintains documentation requirements for specialized area (such as license, registration, stamps, etc.)
Actively communicates/promotes the benefits of the Military Star credit card to customers in order to drive sales growth and increase customer loyalty.
Performs other duties as assigned.