Business Services Specialist I (Manheim Atlanta)

Business Services Specialist I

The Business Services Specialist I provides customer service and administrative support at the Back Gate, helping ensure vehicles and clients move through the release process accurately, efficiently, and securely.

This position is responsible for assisting clients with the gate pass process, verifying documentation, scanning and entering gate pass information into the appropriate systems, and identifying potential discrepancies or fraudulent activity.

When Back Gate volume allows, this role also supports Front Office operations by assisting with client service emails and other administrative or customer service needs.

Key Responsibilities

Back Gate Customer Service

• Provide friendly, professional service to clients arriving at the Back Gate.
• Assist clients with questions regarding the gate pass and vehicle release process.
• Review and verify gate passes and supporting information before vehicle release.
• Ensure required documentation is complete and accurate.
• Communicate clearly with clients when additional information or verification is required.

Gate Pass Processing & Verification

• Scan gate passes and related documentation into the appropriate system.
• Perform accurate and timely data entry.
• Verify vehicle, client, and gate pass information for accuracy and consistency.
• Maintain accurate electronic records of gate transactions.
• Follow established procedures for vehicle releases and escalate exceptions when necessary.

Fraud Prevention & Security

• Remain alert for altered, duplicated, suspicious, or potentially fraudulent gate passes or documentation.
• Identify discrepancies between documentation and information contained within internal systems.
• Follow established escalation procedures when information cannot be verified or potential fraud is identified.
• Protect sensitive client, vehicle, and business information.
• Support site security by ensuring established gate and vehicle-release procedures are consistently followed.

Front Office Support

• During periods of lower Back Gate volume, assist the Front Office with client service emails.
• Research and respond to routine client questions or route requests to the appropriate team member.
• Assist with basic administrative tasks and data entry as needed.
• Partner with Front Office team members to provide a consistent customer experience.

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells or simply uses cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.