UAS Field Service Representative I

Description

WORK LOCATION: Huntsville, AL

FLSA STATUS: Exempt

SALARY RANGE: The anticipated salary range for this role is $55,000 to $85,000 annually. This range reflects a good faith estimate based on the targeted level for the role and typical compensation benchmarks across U.S. locations. Actual compensation may vary depending on the selected candidate's qualifications, experience, geographical location, and internal alignment.


SUMMARY

The UAS Field Service Representative is responsible for providing virtual and on-site technical support, troubleshooting, and maintenance services for our UAS and Payload systems. This position will be based out of our Huntsville, Alabama office, with approximately 50% travel required to customer sites worldwide.

RESPONSIBILITIES

The following job functions are a basic requirement but are not limited to and may be assigned other duties.

• Conduct on-site installation, commissioning, and testing of UAS and Payload systems at customer sites globally.
• Perform regular maintenance and repairs of UAS systems to ensure optimal performance and reliability.
• Assess and respond to product or system critical situations in a timely, professional manner.
• Troubleshoot and diagnose technical issues with UAS and Payload systems, utilizing your strong problem-solving skills to resolve complex problems efficiently.
• Collaborate closely with cross-functional teams, including Engineering and Product Development, to relay customer feedback and contribute to continuous product improvement initiatives.
• Maintain accurate documentation, including service reports, activity logs, and customer communication records.
• Adhere to all safety protocols and company policies while working in various environments.
• Operate uncrewed aircraft systems (UAS) in compliance with FAA regulations and company guidelines.
• Conduct pre-flight inspections, mission planning, and post-flight analysis.
• Ensure safe and efficient UAS operations in various operational environments.
• Assist in the delivery of UAS training programs for both internal personnel and external clients.
• Instruct and guide individuals in UAS piloting techniques, safety procedures, and regulatory compliance.
• Conduct demonstrations and simulations to enhance trainees' understanding and proficiency.
• Adhere to FAA regulations and guidelines, ensuring compliance during UAS operations and training activities.
• Attend Test Evaluation Exercises and Demonstrations.
• Promote and maintain a culture of safety, emphasizing best practices and risk mitigation strategies.
• Ability and willingness to travel/deploy to worldwide locations with minimum notice for extended periods.
• Travel up to 50%
• Assumes all other responsibilities as assigned

REQUIRED QUALIFICATIONS

• Excellent communication skills necessary to interface with a wide range of technical and non-technical customers from diverse cultures at all organization levels
• Proven experience in field service or technical support roles, preferably with UAS systems or related technology with 2-3 years performing as an FSR or FSE
• Strong technical knowledge of UAS systems, including flight controls, avionics, and payload systems
• Proficiency in troubleshooting complex electrical, mechanical, and software-related issues
• Willingness to travel, both domestically and internationally, sometimes on short notice
• Ability to work independently with minimal supervision and manage multiple priorities simultaneously
• Strong problem-solving skills and a customer-focused mindset
• Bachelor's degree in a related field is preferred, military equivalent experience and training may be considered in lieu
• US Military Training Certificate or equivalent Technical Trade School Diploma in at least one of the following areas- Aircraft Electrical, Avionics, Weapons or Sensor Systems, Remote Weapons Stations, UAS/UAV or Counter-UAS (c-UAS) Systems preferred
• Former US Military Special Operations experience preferred

REDWIRE DEFENSE TECH BENEFITS

• Matching 401(k)
• Paid PTO
• Paid holidays
• Medical, vision, and dental insurance
• Group Short-Term & Long-Term Disability
• HSA and FSA Options
• Critical Care Plan
• Accident Care Plan

CLEARANCE REQUIREMENTS


This position may require access to information that is subject to compliance with the International Traffic Arms Regulations ("ITAR") and/or the Export Administration Regulations ("EAR"). To comply with the requirements of the ITAR and/or the EAR, applicants will be asked to provide specific documentation to verify a US person's status under the ITAR and the EAR.


WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS


The work environment may involve a standard office setting while also incorporating elements of a production area. Employees will use standard office equipment, including computers, and must demonstrate stamina to sit or stand while maintaining attention to detail despite potential interruptions. The role may require occasional activities such as walking, climbing, stooping, crouching, and bending. Vision is necessary for reading printed materials and a computer screen, while hearing and speech are essential for effective communication both in person and over the telephone. Additionally, the position may necessitate travel by air or automobile. Employees may be required to use personal protective equipment, including safety glasses, safety shoes, and shop coats, to ensure safety in the production environment. Employees may be able to lift up to 50 pounds as needed.


REDWIRE DEFENSE TECH IS AN EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Redwire Defense Tech is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources. Continued employment remains on an "At-Will" basis.