Service Coordinator

Job Description

Job Description

Service Coordinator

Snake River Pool & Spa | Central Operations Department
$17–$19 per hour, based on experience

Snake River Pool & Spa has been Southern Idaho’s trusted leader in pools and spas since 1978. With a long-standing reputation for quality products, great customer service, and dedicated team members, we take pride in creating a positive experience for every customer we serve.

We are looking for a dependable, organized, and customer-focused Service Coordinator to join our Central Operations Department . Central Operations plays an important role in keeping communication moving between customers, service, delivery, sales, aftermarket, and our field teams.

This is a fast-paced position that requires strong multitasking skills, attention to detail, and the ability to adjust priorities throughout the day. The right person will be organized, calm under pressure, good at problem-solving, and able to help keep customer requests and job details from falling through the cracks.

The Service Coordinator serves as a key point of contact between customers and internal teams. This position helps schedule service and delivery appointments, manage work orders, communicate updates, collect information, and follow through on customer needs from start to finish.

This role requires someone who can think ahead, communicate clearly, make good decisions when schedules change, and work well with multiple departments.

• Communicate with customers by phone, text, email, and in person

• Help schedule service, delivery, and follow-up appointments

• Answer customer questions and help resolve service or delivery-related concerns

• Work closely with service technicians, delivery teams, sales, aftermarket, and other departments

• Assign or help coordinate jobs based on availability, location, and job needs

• Communicate job details, customer notes, and special instructions to the appropriate team members

• Confirm appointment details with customers, including date, time, location, and any special requirements

• Provide updates to customers regarding service or delivery status, delays, or schedule changes

• Track work orders, delivery schedules, customer interactions, and follow-up items

• Reassess priorities throughout the day as schedules, customer needs, and technician availability change

• Help make sure jobs, customer requests, and follow-up items are completed accurately and on time

• Collect payments and assist with finalizing work orders

• Maintain accurate records and documentation

• Use 10-key by touch for payment entry, invoices, work orders, and other data entry tasks

• Assist with warranty submissions, sales order completion, and other office or operations tasks as needed

• Strong customer service and communication skills

• Excellent multitasking skills

• Strong organization and follow-through

• Good attention to detail

• Positive attitude and willingness to help

• Professional phone etiquette

• Ability to think outside the box and help find solutions

• Ability to stay calm and focused in a busy work environment

• Ability to constantly reassess priorities and adjust as needed

• Ability to work well independently and as part of a team

• Comfortable using computers, scheduling systems, email, and texting platforms

• 10-key by touch experience preferred

• Ability to adapt when priorities change or unexpected challenges come up

• Valid driver’s license

• Customer service, scheduling, dispatching, or office experience is helpful, but we are willing to train the right person

At Snake River Pool & Spa, we value our employees as much as our customers. We are proud to have long-term team members who have built careers with us, and we work hard to create a team environment where people feel supported, appreciated, and set up for success.

• Competitive pay: $17–$19 per hour, based on experience

• Simple IRA with up to 3% company match

• Employer-provided health insurance for employees, covering medical, dental, vision, and disability

• Sick time

• Vacation time

• Paid holidays

• Employee assistance program

• Employee discounts

• Job-specific training

This is a full-time position, up to 40 hours per week.

The schedule will be five days per week, Monday through Saturday. Scheduled days may vary depending on business needs, and hours will be scheduled between 8:30 AM and 5:30 PM .

Applicants should have some flexibility with their weekly schedule.

Any offer of employment is subject to the successful completion of a pre-employment drug screen.

This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned to meet the ongoing needs of the organization.

If you are organized, dependable, good at multitasking, and enjoy helping people, we would love to hear from you. Join a team that values quality, teamwork, and great customer service.