Service Specialist I

Job Description

Job Description

At Pediatric Home Service, we help medically complex kids live their best lives, at home, with their families. As a national leader in pediatric home care, we offer a full range of services including infusion, clinical nutrition, respiratory therapy, PPEC, private duty nursing, and DME. Whether you're caring for patients or supporting behind the scenes, every role at PHS makes a difference. Join a mission-driven team that’s committed to putting children and families first.

• Position :Service Specialist I
• Location: Richardson, TX
• Hours : Monday-Friday, 8a-5p (rotating on-call)

THE POSITION:

• Establishes and maintains effective relationships with the patients, families and caregivers as well as all PHS employees.

• Schedules and makes deliveries to patients’ homes in a timely manner.

• Confirms delivery and reports potentially unsafe conditions.

• Performs and instructs the initial set-up of oxygen and some DME.

• Performs data entry functions to log customer visits, conversations and follow-ups.

• Coordinates regular maintenance service to company vehicles.

• Assists with warehouse duties and equipment processing as needed.

• Manages time efficiently and be competent in estimating drive times.

THE BENEFITS:

• Competitive pay
• Paid time off
• Health, Vision & Dental insurance
• Short & Long-Term Disability & Life insurance
• 401K plan
• Professional Development
• Education Reimbursement

REQUIREMENTS:

• High school diploma or (GED); or 2+ years related experience and/or training; or equivalent combination of education and experience.
• Durable medical equipment (DME) experience preferred
• Excellent communication skills and be able to work independently.
• Warehouse and/or driving experience in the area is a plus.
• Experience in Brightree EHR a plus!

Certificates, Licenses, Registration

• Valid State Driver’s License (must have a clean record)

Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance. #DME123