Assistant General Manager

At Merit Coffee in the San Antonio International Airport , we are seeking an energetic, customer-focused Assistant General Manager to help lead daily operations and deliver an exceptional guest experience. The Assistant General Manager supports the General Manager in overseeing team members, driving sales, maintaining operational standards, and creating a welcoming environment for both customers and staff. This role is ideal for a motivated leader who thrives in a fast-paced café setting and is passionate about coffee, hospitality, and team development.

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Paradies Lagardère is an award-winning and innovative Airport Concessionaire, committed to delivering exceptional dining experiences. We are seeking a dedicated and hands-on Assistant General Manager (AGM) with a strong focus on operations to join our team. This role is perfect for a motivated leader who thrives in a fast-paced, high-volume environment and has a passion for food quality, kitchen management, and team leadership.

Why Join Us?

• Career Growth & Leadership Opportunities – Develop your career in a dynamic, growing company.
• Supportive & Fast-Paced Work Environment – No two days are the same!
• Comprehensive Benefits Package – Medical, Dental, Vision & more.
• Company-Paid Time Off & Holiday Premium Pay – Because work-life balance matters.
• 401K Program – Invest in your future.
• Training & Development – Expand your skills through our online learning system.
• Associate Recognition Programs – We celebrate success!
• Dining & Merchandise Discounts – Enjoy perks at our locations.
• Transportation & Parking Assistance – Making your commute easier.

About the Role:

As the Assistant General Manager – Full-Service Operations, you will support daily operations within a high-volume Coffee Shop. This role is essential to ensuring food quality, speed of service, compliance, and an exceptional guest experience. The AGM will provide hands-on leadership, support team development, and help maintain a safe, high-performing, and guest-focused work environment. Strong leadership, problem-solving skills, and the ability to manage fast-paced kitchen operations are required. Bilingual proficiency is a plus.

Key Responsibilities:

• Full-Service Operations: Oversee store operations, including food preparation, cleanliness, inventory, equipment, and overall guest experience.
• Team Leadership & Training: Recruit, train, and develop team members while ensuring adherence to food safety, operational standards, and company policies.
• Operational Excellence: Ensure efficient kitchen operations, including food production, portion control, and recipe execution.
• Food Quality & Safety: Enforce health, safety, and sanitation standards in compliance with local regulations and company requirements.
• Inventory & Cost Control: Manage food costs, ordering, waste, and inventory to support efficiency and profitability.
• Problem-Solving & Support: Address operational challenges, including staffing, workflow, and operational gaps, using a solutions-focused approach.
• Business Support: Assist the General Manager with scheduling, performance management, and overall restaurant success.

What We’re Looking For:

• Strong leadership skills with the ability to motivate and develop team members.
• Experience managing operations in a fast-paced, high-volume environment
• Working knowledge of food safety, kitchen operations, and cost control
• Hands-on leadership style with strong problem-solving skills
• Flexibility to work varied schedules, including nights, weekends, and holidays

Qualifications & Requirements:

• 2–4 years of FOH and BOH management experience in a high-volume restaurant or food service setting
• ServSafe Certification or ability to obtain upon hire
• Experience with inventory management, scheduling, and performance management
• Bachelor’s degree in hospitality, Culinary Arts, or related field preferred; equivalent experience considered

Join our team and help lead a high-performance, guest-focused restaurant environment.

Paradies Lagardere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.