COLLECTIONS & CLINIC OPERATIONS SPECIALIST -- FIELD-QUALIFIED

Job Description

Job Description

Start Here. Standards Clear. Scope Defined. Growth Real.

The Permian Basin does NOT stop. Neither does Patriot Safety and Services. As the area’s fastest-growing Third-Party Administrator (TPA) operating under DOT 49 CFR Part 40 and FMCSA regulations, Patriot keeps energy and transportation companies compliant, operational, and protected. When a company’s substance abuse program fails, operations cease — regardless of technology, resources, or workforce. We are the reason that does not happen.

Patriot’s clinic is the front door of this company. It is where donors meet us, where employer-clients judge us, and where the chain of custody either holds or fails. The Collections & Clinic Operations Specialist — Field-Qualified exists to make that front door continuous rather than dependent on one person. This person is the face of Patriot to every donor, employer-client, and regulatory contact who walks through the door or calls the clinic. The standard is high because the work matters.

This is an entry-level position with a published, structured path to greater scope and compensation. You will know exactly what is expected at each stage before you accept the offer — not after you start. Every senior collector and operations lead at Patriot began somewhere. This is where.

If you read this and your reaction is “that’s exactly the standard I hold myself to” — apply today. We want to talk to you.

⚠  Honest Expectations — This Role Is Not For Everyone

This is NOT meant to discourage the right candidate. It is meant to protect both of us:

• This is NOT a purely administrative job and it is NOT a purely field collection job. It is BOTH, in published, structured bands, every week. Candidates who want only one will struggle.

• Microsoft Office proficiency is not negotiable. Outlook scheduling, Excel tracking, and Word correspondence are part of the daily workflow from Day 1. This is a non-starter if you describe yourself as “not a computer person.”

• The certification clock starts immediately. You will be actively training and testing within your first two weeks. The pace is deliberate and non-negotiable.

• Chain-of-custody documentation must be accurate every single time. The standard is 98% accuracy with zero fatal flaws. Federal compliance does not grade on a curve.

• Weekend on-call rotation is part of the role structure. The schedule is communicated in advance. The commitment is real.

• Company-sponsored health benefits are not currently offered. BCBS Texas and AFLAC are available at the employee’s own election and expense. Patriot will connect you with the resources.

• Pre-employment drug test and background screening are required without exception. Patriot maintains a zero-tolerance substance policy.

The Right Candidate

The person who succeeds at Patriot is not defined by a specific professional background. They are defined by a specific set of traits. Every one of the following must apply:

• Equally comfortable performing specimen collections AND managing a computer, phone, and schedule in the same hour

• Genuinely proficient in Microsoft Office Suite — Outlook, Excel, and Word are daily tools in this role, not occasional ones

• Professionally composed with every donor — including those who are nervous, resistant, or uncooperative — while maintaining procedural integrity at all times

• Detail-oriented to the degree that a CCF documentation error is personally uncomfortable — 98% accuracy is the floor, not the goal

• Comfortable with an unpredictable daily flow — collections, admin tasks, and phone calls do not queue themselves

• Reliable for rotational weekend on-call and after-hours call-outs — this is part of the role structure, not a footnote

• Bilingual (English/Spanish) strongly preferred — the Permian Basin donor and employer-client community is linguistically diverse

• High school diploma or equivalent required; healthcare, administrative, EMS, military, or customer service background is an advantage

• Valid driver’s license and reliable personal transportation required

Certifications & Training — Fully Paid by Patriot

Patriot invests in every collector from Day 1. You will be on a certification path that is both aggressive and fully supported. All certifications are funded and facilitated by the Company. They belong to you — permanently.

• DOT Certified Urine Specimen Collector — must be obtained within two (2) weeks of hire (Patriot facilitates)

• DOT Evidential Breath Testing (BAT) Certification — required before any independent alcohol testing

• Hair Collection Training Certificate — must be obtained within thirty (30) days of hire

• FMCSA Clearinghouse Administration (Band 4, after Gate 3)

• TPA Program Administration and compliance management

• DOT Physical Examination Coordinator knowledge

• Non-DOT specimen collection and workplace policy

• Up to 14 total certifications as role responsibility expands over time

Every certification you earn is yours permanently — portable, federally recognized credentials that build a career, not just a job. Patriot funds them all. Your initiative and performance determine how far you go.

✓  What You Will Do

Band 1 — Clinic Collections (Primary, every day)

• Perform accurate DOT and Non-DOT urine, breath alcohol, hair, oral-swab, and instant collections per 49 CFR Part 40 and Patriot SOPs

• Manage donor and patient flow; prioritize walk-in, scheduled, post-accident, and urgent testing appropriately

• Greet every donor professionally, verify authorization, explain the testing process, and maintain a compliant and welcoming clinic environment

• Hold the clinic floor during clustered arrivals without transferring coverage to another desk

• Maintain chain-of-custody documentation accuracy at every step — paper and electronic, zero exceptions

Band 2 — Clinic Operations (Scheduled block, protected time)

• Complete daily clinic scans, log entries, and BAT uploads within the same business day

• Verify CCF accuracy on every collection; identify and correct errors before release

• Handle result release, positive-result notifications per strict protocol, and FMCSA physical uploads

• Clean, maintain, and calibrate breath alcohol equipment; retain all calibration records

• Cover phones, manage Outlook scheduling, handle email correspondence, and maintain supply inventory

Band 3 — Field (After Gate 2, capped at 10 hrs/week)

• Perform local yard collections within the assigned Permian Basin radius on the field rate pay schedule

• Confirm named clinic floor coverage before every departure — no exceptions

• Complete on-site documentation and return all specimens to chain-of-custody the same day

Equal Opportunity Employer

Patriot Safety and Services, LLC is an equal opportunity, at-will employer. We do not discriminate on the basis of age, race, religion, color, disability, sex, sexual orientation, gender identity, or national origin. All qualified applicants receive consideration for employment without regard to any protected characteristic. Pre-employment drug testing and background screening are required of all candidates.

Compliance for companies that can’t afford mistakes.

Patriot Safety & Services keeps employers compliant and operations moving — drug & alcohol testing, background screening, occupational health, and full compliance administration, built for real-world environments. When you join Patriot’s team, you are joining a Company built on reputation and exceeding consumer demand. We understand what it takes to keep employers compliant and operations moving — drug & alcohol testing, background screening, occupational health, and full compliance administration, all centered around our single greatest asset — our people.

Company Description

Compliance for companies that can’t afford mistakes.Patriot Safety & Services keeps employers compliant and operations moving — drug & alcohol testing, background screening, occupational health, and full compliance administration, built for real-world environments. When you join Patriot’s team, you are joining a Company built on reputation and exceeding consumer demand. We understand what it takes to keep employers compliant and operations moving — drug & alcohol testing, background screening, occupational health, and full compliance administration, all centered around our single greatest asset — our people.