Lead ServiceNow Developer

Position Summary We are seeking an engineer to oversee the design, implementation, and management of our Atlassian Jira and ServiceNow platforms, with a strong focus on system integration and CMDB governance. This role will be pivotal in building seamless workflows across technology and operations teams while improving service management, change control, and cross-platform automation. Key Responsibilities Serve as the technical owner for Atlassian Jira, Jira Service Management, and ServiceNow platforms. Design and implement a roadmap for robust integrations between ServiceNow, Jira, and CMDB using APIs, webhooks, and integration tools. Ensure data consistency and integrity across platforms—especially for incidents, changes, and asset inventory. Partner with teams across Engineering, IT Ops, Compliance, and Enterprise Systems to build and optimize workflows. Define best practices for workflow automation, issue templates, permissions, escalation paths, and custom fields in Jira and ServiceNow. Lead platform upgrades, configuration audits, patching, and performance tuning. Manage vendor relationships for tool licensing, support escalations, and roadmap alignment. Maintain platform security, audit trails, and user access controls in coordination with InfoSec. Qualifications 10+ years of experience in enterprise systems engineering, with hands‑on ownership of Jira and ServiceNow platforms. Proven experience designing integrations between Jira–ServiceNow and ServiceNow–CMDB. Strong understanding of ITIL, service management, incident, change, and problem workflows. Deep technical skills with scripting (JavaScript, PowerShell), REST APIs, and integration platforms. Experience working with Agile/DevOps teams and enterprise tooling ecosystems. Knowledge of configuration management, asset discovery, and infrastructure mapping is a plus. Strong communication and stakeholder engagement skills. Good to Have Experience with CMDB data modeling and lifecycle management. Atlassian or ServiceNow certifications (ACP, CSA, CIS, etc.). Exposure to environments like AWS, Azure, or GCP with infrastructure integration to CMDB. Compensation Base Salary Range: $150,000 – $180,000 USD. Employees may be eligible for a discretionary bonus based on individual and team performance. Equal Opportunity Employer KKR is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law. KKR will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Only emails left for reasonable accommodation requests will be responded to. Massachusetts Applicants It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. This notice applies only to applicants and employees who work or will work in Massachusetts, in accordance with applicable state law. #J-18808-Ljbffr KKR