Operations Lead - The Shops at La Cantera

Objective The Operations Lead is a member of the store leadership team and is responsible for driving and coaching to profitability and efficiency. The Operations Lead will work closely with Operations & Visual Managers in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. Operations Leader Responsibilities Lead & execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink Investigate and root cause inventory accuracy issues, partnering with the General Manager to elevate process or system gaps Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra‑day sales floor replenishment, floor set updates, and supply management Champion strong visual standards for the sales floor Support a safe work environment and efficient operation through strong stockroom standards and processes Business Leader Responsibilities Partner with Operations & Visual Managers to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintenance and maximization Demonstrate strong business acumen by leveraging metrics to support business‑driving strategies Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests Lead by example and inspire staff in daily operations and guest experience Directly oversee the Operations Associates; responsible for recruitment and development of talent Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader Flow Experience Leader Responsibilities Collaborate with Visual Lead to ensure cross‑functional training, and Sales & Service Lead to ensure the business is well‑executed Execute company‑level operation‑focused directives, projects and initiatives, in partnership with management team, to achieve goals & KPIs Open and close the store in accordance with back of house (BOH) standards Qualifications 2+ Years prior work experience in a client‑centric, sales environment Proven leadership capabilities demonstrating excellent decision making Values feedback, receptive to receiving feedback and eager to provide Self‑motivated with a desire to achieve results and excel individually, and as a team Excellent interpersonal and written communication skills Aligns with and embodies ALO’s Guiding Principles Requires constant movement in and around all areas of the store Ability to lift, push, carry or otherwise move up to 50 pounds Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder Ability to stand and move for an entire shift Schedule Full‑time employees are expected to be available for opening, closing, and weekend shifts, which may be subject to change. All employees are expected to work from the week of “Black Friday” until the end of the holiday season, first week of January. Equal Opportunity Employer As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. Benefits Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Moves, with access to hundreds of streaming fitness and yoga classes with top instructors Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full‑Time Employees) 401K with company matching (Full‑Time Employees) Monthly store incentives Clothing allowance Free yoga classes at any of our Sanctuaries #J-18808-Ljbffr ALO