VDH Technical Support Analyst 4

Skill Required / Desired Amount of Experience • Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management Required 1 Years • General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings. Required 1 Years • Experience troubleshooting hardware and software -hands-on or from a service desk. Required 1 Years • Demonstrated skills in creating professional communications to users. • Demonstrated success in managing and prioritizing work Required 1 Years • Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as need Required 1 Years • Must be able to meet with staff and converse about needed technical resolutions and get as much information as possible during the meeting. Required 1 Years • Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues Required 1 Years experience working on PC Refresh projects Required 1 Years demonstrated knowledge Virginia Information Technologies Agencies policies Required 1 Years • Hardware/software troubleshooting experience Highly desired 1 Years Equiliem