Office Services Assistant- Facilities

Office Services Assistant – Facilities

Boardwalk is a limited partnership operating in the midstream portion of the natural gas and natural gas liquids industry, providing transportation and storage services for our customers. Our 14,000 miles of pipeline and storage assets provide diverse market connectivity to producers and end-users who need reliable sources of natural gas for power generation, home heating or petrochemical feedstocks. We have the experience, knowledge, and flexibility to design service offerings and create system enhancements tailored to our customers' needs throughout the 13 states in which we operate. As an organization focused on sustainability, we are committed to protecting the environment while delivering this energy source. This commitment is made to our customers, employees, and the communities in which we operate. We incorporate environmental stewardship, safety, and compliance into our day-to-day operations and seek to strengthen and support the communities we serve.

We are currently looking for an Office Services Assistant – Facilities for our Houston, TX office.

Position Description

A hands-on, building-based role focused on the physical side of keeping our workplace running. Working closely with the Facilities Coordinator, this person handles the heavy lifting of new hire workspace setup, supports internal office moves, maintains shared spaces, and provides mailroom coverage during absences. This role works in tandem with the Office Services Coordinator, with a clear division between physical delivery and coordination.

Core Responsibilities

Facilities and Building Support

• Assist Facilities Coordinator with day-to-day building needs and unplanned staff requests.
• Submit maintenance and janitorial requests; follow up to ensure completion.
• Support office organization projects, clean-up days, and space planning as needed.
• Assist with company events and employee engagement activities as required.

New Hire Workspace Setup

• Prepare and physically set up workstations ahead of new hire start dates — desk configuration, equipment placement, and supplies.
• Ensure all physical access requirements are in place, working with IT and HR on equipment and building access needs.
• Work in tandem with the Office Services Coordinator, who leads the building orientation and tour, to ensure the workspace is ready before a new hire arrives.

Internal Office Moves

• Support internal relocations — moving boxes, furniture, and equipment between floors or spaces as directed.
• Assist with space reconfiguration to ensure areas are ready for staff before and after moves.

Meeting Rooms and Common Areas

• Conduct daily checks across all 17 meeting rooms in the building — setup, cleanliness, AV equipment, and supplies.
• Own the physical setup and reconfiguration of meeting rooms for meetings and events; respond to same-day requests from staff.
• Address issues directly where possible; escalate maintenance or facilities issues that require specialist input.
• Receive and action escalations from Floor Administrators for meeting room issues on floors 3, 4, and 5 that require hands-on intervention.
• Maintain kitchens, breakrooms, and shared spaces to a consistent standard across the building.

Mailroom Coverage

• Provide mailroom coverage during the absence of the mailroom operative, ensuring uninterrupted processing of incoming and outgoing mail and packages.
• Maintain familiarity with mailroom procedures, systems, and delivery schedules to step in effectively when required.

Office Relocation (Transitional)

• Support the move from 9 Greenway to 990 Town & Country: labeling, light lifting, furniture placement, and space readiness.
• Travel between both locations during the transition period as required.

Health, Safety and Building Compliance

• Train and serve as a qualified Fire Warden for the building; training will be provided.
• Support the safe evacuation of staff and visitors in the event of a fire alarm or emergency drill.
• Interfacing internally as needed for specific conditions.

Required Skills, Knowledge, and Experience

• High school diploma or equivalent required.
• 2+ years of experience in facilities, office support, or a similar hands-on role preferred.
• Organized, reliable, and proactive with a practical, solutions-oriented approach.
• Good communication and interpersonal skills.
• Ability to multitask and prioritize across competing demands.
• Proficiency in Microsoft Office, Outlook, and Teams.

Physical Requirements

• Ability to lift, carry, and move boxes, supplies, and small furniture items (up to approximately 40 lbs). Ability to stand, walk, bend, and reach for extended periods. Hands-on physical tasks are a regular part of this role.

Preferred Skills, Knowledge, and Experience

• Experience supporting an office move or workplace transition.
• Background in a mailroom or facilities environment.
• Experience in a corporate office setting.

Additional Information:

• Boardwalk Pipelines, LP, maintains a drug-free workplace and will require pre-employment drug & substance abuse testing before hiring.
• Boardwalk Pipelines, LP, is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, religion, age, sex, gender identity, national origin, veteran, or disability status.