Supervisor

Supervisor – Beatrice Loving Heart Beatrice Loving Heart is looking for a qualified Supervisor to manage and facilitate the daily operations of the Agency. The Supervisor is responsible for overseeing the assigned Program and ensuring the Agency meets all process requirements. Qualified candidates will possess knowledge of the DDA and/or CFC program and requirements and a strong current or prior supervisory experience. The Supervisor is responsible for providing corporate and staff support services inclusive of administrative services, event coordination, and property and facilities management. This position requires an experienced, independent professional, and developed leader who works well within a team environment. A history of successful supervisory experience and strong leadership skills are required. Key Responsibilities Oversee all operations, processes, and infrastructure while looking for opportunities for improvement or revision. Anticipate and track operational and tactical risks and provide strategic solutions. Manage a caseload schedule to ensure proper coverage at all times. Document client‑related activities as needed. Identify trends and assess opportunities to improve processes and execution. Collaborate with office supervisors to ensure seamless business execution, reinforce positive morale, and uphold company values. Stay up to date on health industry regulations, trends, and technology. Coordinate and monitor all home office staff to ensure staff is performing at an optimal level. Provide clear and concise documentation and follow up on all employee concerns and disciplinary action. Support HR with candidate testing and onboarding of new hires. Perform other tasks as assigned. Qualifications Knowledge of the principles and practices of quality and risk management, intellectual and developmental disabilities, and current trends in the field. Experience in coordinating services for individuals with intellectual or developmental disabilities. Minimum of a Bachelor's degree required. Must be at least 21 years old. Experience with DDA program and role functions. Must have a current Maryland driver's license with no more than three points. Must own reliable transportation. Ability to demonstrate organizational skills with strong attention to detail. Must be able to teach skills, provide support, and build on each individual's strengths and capabilities. Minimum of three (3) years experience as a direct supervisor of employees. Must be able to deal with confidential information appropriately. Excellent verbal communication with proven ability to work effectively in diverse, cross‑functional, and multi‑cultural environments. Must be a dedicated team player. Experience in office management or administration is preferred. Proficiency in the MS Office Suite applications. Highly proficient English speaker required. Willingness to sign a minimum of two years agreement. Ability to work after hours if necessary. Additional Benefits Paid Personal Time Off. Company Paid Holidays. Company Cell Phone, Laptop, and Printer upon request. Mileage Reimbursement. Health Insurance with Vision and Dental option. #J-18808-Ljbffr