General Manager Youth Training and Developmental Center

Benefits:

401(k)

Bonus based on performance

Health insurance

Paid time off

Training & development

KidStrong GM are the leaders of the center – it is the responsibility of the GM to foster a culture of learning and development for both their coaches and the families that attend the center. The GM is a high-energy, hyper organized, passionate, and engaging leader who is focused on defining goals and delivering an exceptional experience for the kids, families, and team members. The goals of the GM are to 1) Develop and train their coaching team, 2) Build the culture of the center through interacting with families and managing center operations, 3) Grow the membership base through proven sales strategies, and 4) Coach amazing classes while providing an exceptional membership experience.

In this role you will ensure our centers are always clean, well maintained, and that all families who attend our programs receive world class customer service. This role has an eye for the details and is relentless when it comes to getting things done. As the GM you will drive membership and scheduling system maintenance, lead facility maintenance projects through completion, act as an escalation point for client concerns, proactively manage retention of members and coaches, and support the culture of team members at all locations.

This is not the typical 9a-5p job – successful GM will be in centers and available to families when they are available – mornings, evenings, and weekends. The GM will spend the majority of their time in centers but will also spend time in the community at events building brand awareness and partnering with Area Developer on strategies to maximize center performance.

Note: This location is not open yet. Our GM will be expected to start in June 2026 for "Pre-sales" with an estimated opening date is Fall 2026

RESPONSIBILITIES:

CENTER OPERATIONS

Understand the center’s key KPIs and financials to make informed and responsible business decisions.

Build and maintain relationships with KidStrong families that align with our core values and provide exceptional customer service.

Oversee center-level initiatives i.e. center maintenance, training, brand consistency, etc.

Daily, Weekly, and Monthly cleaning and maintenance of the center. Delegate center tasks amongst the center team to ensure consistent execution.

Manage center-level employee issues and manage appropriate documentation.

The typical schedule includes 4 weekday and 1-weekend shifts with specific hours dependent on the needs of the center.

Set and communicate coach schedules using appropriate scheduling and communication platforms.

Schedule, promote, and sell KidStrong events, such as camps and parties, to maximize center profitability.

SALES

Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool.

Responsible for sales, as well as delegating responsibilities to the center staff team, i.e. call drives, trial conversion, and event booking.

Finalize sales and bookings that are generated through online self-sign-up flow.

Source and attend local events to increase brand awareness, and drive incremental leads and memberships.

LEADERSHIP

Foster a coaching culture - see something, say something.

Continuously assess and document Coaches based on the KidStrong Coach DNA profile and class quality.

Recruit, screen, interview, onboard, manage, train, and evaluate coaching candidates.

Ensure candidates complete all paperwork to comply with company policy and law.

Lead coaching candidates through the training process and required evaluations.

Manage and support the ongoing professional development of staff through LearnUpon.

Lead Center level staff meetings focused on - development, productivity, programming, and product.

Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in centers.

Attend weekly leadership meetings.

COACHING

Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from crawling to 11 years old approximately as required by business demands.

Create positive interactions with students and families before, during, and after class.

Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it.

Demonstrate and manage the implementation of various programming and curriculum elements.

Use the KS Coaches App to record and provide data (attendance, awards, etc.).

Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight.

Lead monthly center staff meetings focused on culture, development, product, and performance.

Approximately 3-5 coaching hours per week

SKILLS/QUALIFICATIONS

An athletic and/or coaching background with experience working with or coaching kids ages 15 months - 11 years old - a passion for working with children is non-negotiable!

Achieve Coach Certification through the HQ Training and Certification team.

Complete training as required by the HQ Training and Certification team.

Comfortable speaking to parents/guardians regarding a variety of topics.

Previous experience in management is required.

Practical work experience with Google and Microsoft platforms.

Previous experience with systems and platforms such as Glofox, CareerPlug, ADP, and FranConnect is preferred but not required

Intermediate knowledge of physiology, exercise techniques, and body mechanics.

CPR certified.

Sphere of Interaction This position will supervise the AGM, Lead Coach, and coaches. The General Manager will consistently lead and mentor their team. Communication and interpersonal skills are essential. The General Manager will work closely with center team members and families. This position will also interact with leadership and KidStrong, Inc. HQ team members.

DNA/COMPETENCIES To perform the job successfully, an individual should demonstrate the following competencies:

High Standards

Establishes and holds high standards

Natural Leader

Creates and embodies culture.

Takes initiative.

Leads by Example

Sets tone through actions.

Passionate

Stays focused on the KidStrong Goals.

Goal-oriented and high-performing.

Command Presence

Upholds KidStrong Values; creates a vision for others.

Teacher

Communicate and ensure the transfer of knowledge.

Professional

Approaches others in a tactful manner.

Reacts well under pressure.

Treat others with respect and consideration.

Accepts responsibility for own actions.

Follows through on commitments.

Performer

Engaging, Fun, Likable.

High Energy, Clear & Easy to Understand.

Mentor

Develops and nurtures relationships.

Focuses on developing self and others.

Planning/Organizing

Prioritizes and plans work activities; Develops realistic action plans.

Set goals and objectives.

Uses time efficiently.

Organizes or schedules other people and their tasks.

Oral Communication

Speaks clearly and persuasively in positive or negative situations.

Responds well to questions; Listens and gets clarification.

Demonstrates group presentation skills; Participates in meetings.

Written Communication

Writes clearly and informatively; Edits work for spelling and grammar

Presents numerical data effectively; Able to read and interpret written information.

Teamwork

Balances team and individual responsibilities

Exhibits objectivity and openness to others' views

Contributes to building a positive team spirit; Supports everyone's efforts to succeed.

Puts success of team above own interests; Able to build morale and group commitments to goals and objectives

Coachable/Low Ego Mindset

Gives and welcomes feedback.

Encourages exploring of different perspectives to reach common goals and objectives

Has a growth mindset; Sees every opportunity as one to learn from.

Adaptability

Comfortable calling an audible; continuing or adjusting the play after the audible is called.

Embraces innovation and a quickly changing landscape. Best Idea Wins!

Why Join Us We are committed to acknowledging our General managers' efforts through a competitive base-salary and an achievable, multi-tiered compensation framework. We like to keep it simple using one metric for success and, with team support, it's easy to earn Tier 1 bonuses and more each month

Base Salary: $50-55,000 and an achievable monthly bonus framework

Compensation Structure: Easily attainable sales targets.

Four-Tiered Bonus structure.

Comprehensive Training: Receive comprehensive training to equip you with the skills and knowledge needed to excel in your role.

Uncapped Earning Potential: Your success is your limit! Benefit from unlimited earning potential as you exceed your sales targets.

Career Progression: We're invested in your growth! As you demonstrate your abilities, you'll have the opportunity to advance within the company.

Innovative Environment: Join a team that values innovation, creativity, and teamwork. Contribute your ideas and make a real impact.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the ownership of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.

Job Type: Full-Time

Pay: $50-$55k per year plus Bonus

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.