Front Desk Agent

Front Desk Agent - Limelight Boulder The Front Desk Agent welcomes and registers guests, as well as presents statements and collects payments for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests. This ideal candidate is attentive, proactive, and dedicated to enhancing the overall guest experience. This position reports to the Front Office Manager. Preferred work schedule and shift availability is full time with open availability and part time on Friday, Saturdays and Sundays with open availability. The pay range for this position is $20.00 to $24.00 per hour; actual pay will be dependent on budget and experience. Applications for this position will be accepted until August 2, 2026. Essential Job Functions/Key Job Responsibilities include: welcoming guests upon their arrival and assigning rooms, providing summary of the hotel and the amenities offered to guests, coordinating with other departments daily needs or special requirements for all hotel guests, recommending restaurants and activities for guest's ability/skill level and interest, maintaining cash bank and for daily settling of cash bank, accepting reservations, changes, and cancellations, coordinating with housekeeping to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs, complying with all policies of the hotels and Aspen One, assisting in emergency and security procedures as directed by management, completing tasks and projects delegated by your manager and assisting other departments as staff and business levels demand, and other duties as assigned. Education & Experience Requirements include: high school diploma or high school equivalent preferred, 1 year of customer or guest experience preferred, previous front desk experience preferred. Knowledge, Skills & Abilities include: basis knowledge of local town activities and events in the area, basic industry terminology, knowledge of company policies and procedures, strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly, active listening and interpersonal skills to personalize the guest experience, ability to act professional in a fast-paced environment, strong attention to detail, ability to work independently with minimal supervision, ability to work effectively in team settings, contributing positively to group dynamics. Work Environment & Physical Demands include: ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required, regularly work indoors with no adverse conditions, must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance. Job Benefits include: health, dental and vision insurance programs, flexible spending account programs, life insurance programs, paid time off programs, paid leave programs, 401(k) savings plan, employee ski pass and dependent ski passes, other company perks.