Practice Coordinator, Patient Access (FGP) - Manhattan New York, NY

Referral Specialist

Administrative/Office Support

New York, NY Full-Time/Regular

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

Position Summary:

We have an exciting opportunity to join our team as a Referral Specialist. In this role, the successful candidate is responsible for providing concierge services to patients to enhance patient access and promote excellent customer service in our faculty group practices and ambulatory centers. The Patient Access Coordinator will work closely with the FGP Call Center and the individual practice on providing improved patient access.

Job Responsibilities:

• Answering phone line dedicated to call center escalations from the FGP call center to provide patients with a sooner appointment or appointment that meets the patient's needs
• Troubleshoot routine problems, raises unresolvable issues to a higher level.
• Manage Medical Director's calendar and schedule
• Maintain MD scheduling templates in Epic
• Assists in training office personnel on phones
• Maintain cooperative and professional relationships with physicians, nurses, office and clinical staff. Acts as the "go-to" person for patient intake, pre-cert, referrals, prescription refill operations and staff, stepping in at times to assist.
• Making outbound calls to practice management to determine best appointment option for patient and then following up with patient to confirm appointment
• Providing concierge services to patients to schedule them in to a preferred appointment slot which may involve making recommendations on availability in other faculty group practices or ambulatory centers
• Learning scheduling scripts and nuances for the faculty group practice
• Working the waitlist daily for all practices
• Reporting to FGP leadership and department/practice management on findings from the monitoring of physician templates and make recommendation if needed
• Modifying physician templates to improve patient access based on analysis of physician contracted hours and actual hours
• Reviewing physician templates and cancellation reports daily to see where there are opportunities to schedule appointments and improve patient access.

Minimum Qualifications:

• Bachelor's Degree plus 1-3 years' administrative experience, required.
• Proficient in Epic Registration, Scheduling and Template functionality
• Excellent interpersonal, analytical and problem-solving skills
• Strong customer service orientation and written/oral communication skills
• Extensive knowledge of Windows platform, including MS Word, Excel, PowerPoint and Outlook

Preferred Qualifications:

• Bilingual, a plus.

Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

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