Service Technician

Job Description

Job Description

Join Our Team at Radco Roofing!

Radco Roofing , a well-established commercial roofing contractor company headquartered in Mount Holly, near Charlotte, NC, is on the lookout for a talented and experienced individual to join our Service Team.

At Radco Roofing, we specialize in commercial and industrial roof construction and exterior building maintenance. With a strong commitment to quality workmanship and customer satisfaction, we've earned a stellar reputation as a leader in the roofing industry. Join us at Radco Roofing, where you'll have the chance to showcase your skills, collaborate with a dynamic team, and contribute to the success of projects that make a significant impact in our community.

Key Duties and Responsibilities:

• Identify and troubleshoot leaks, damage, and roof system deficiencies.
• Complete repairs on a variety of commercial roofing systems including TPO, EPDM, modified bitumen, and BUR.
• Document current conditions, completed work, and recommendations for future maintenance.
• Follow all company and OSHA safety requirements, including the proper use of PPE and fall protection.
• Participate in ongoing safety training and promptly report unsafe conditions.
• Represent the company in a professional manner when interacting with clients and the public.
• Explain roofing issues and repair work clearly and respectfully.
• Ensure customer satisfaction by adhering to quality and service standards.
• Maintain accurate service records including job logs, photos, and billing information.
• Utilize mobile applications and digital tools for documentation and reporting.
• Collaborate effectively with team members to achieve productivity and quality goals.
• Assist in training and mentoring less experienced technicians.
• Other duties as assigned by manager.
• Lift and climb ladders, as required.

Requirements:

• Minimum of 2 years of roofing production or service experience.
• HS diploma or equivalent 
• Ability to work 8- to 12-hour shifts, including some weekends.
• Valid driver’s license.
• OSHA 10-hour safety card.
• English fluency.

Benefits

• Competitive salary
• Paid vacation and generous PTO
• 401-K contribution match
• Healthcare benefits including health, dental, vision, life, LT & ST Disability, and more. 

Core Values Alignment:

Self-Motivated : Energetically pursues the completion of tasks with minimal direction from others

Take Ownership : Take responsibility for tasks and pursue resolution of problems. Own the solution, not merely the problem.

Customer Oriented : Nothing less than industry leading customer service is acceptable

Collaborative : Adaptable, engaged, and coachable team player who works with others to provide an exceptional product

Passionate : Demonstrates the desire and work ethic to achieve goals and objectives

Integrity : Can be counted on to fulfill the goals of the organization with honesty and professionalism

Pursuit of Improvement : Never settles for the status quo and energetically pursues a better process that delivers the best possible results

Radco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.