Quality Assurance Specialist

Commercial Lines Quality Assurance Specialist (hybrid/remote)

At Grange, we value growth and are committed to supporting continuous learning and skill development as you advance in your career with us.

Summary: This role is responsible for conducting quality assurance audits and reviews of underwriting files, processes, and workflows to ensure adherence to underwriting guidelines, company standards, regulatory requirements, and operational expectations. This role partners with underwriting teams and business leaders to identify opportunities for improvement, support consistency in underwriting practices, and contribute to overall quality initiatives across the organization.

What You’ll Be Doing:

• Conduct quality assurance audits, file reviews, and/or process evaluations in accordance with established standards and procedures.
• Evaluate underwriting decisions, documentation, pricing, referrals, and compliance with established guidelines and authority levels.
• Document audit findings, trends, and observations in a clear and timely manner.
• Prepare and present constructive feedback and recommendations to underwriting staff and leadership.
• Support quality assurance calibration efforts to promote consistency in audit evaluations and scoring.
• Analyze audit results and identify recurring quality concerns. Escalate trends or risks as appropriate.
• Assist in maintaining audit procedures, documentation standards, and QA reporting tools.
• Participate in process, workflow or quality improvement initiatives and discussions. (including system development enhancements)
• Support training and onboarding efforts related to underwriting quality expectations and procedures.
• Assist in development of UW documentation processes.
• Maintain accurate records of audit activity, results, and follow-up actions.
• Assist in developing reporting, dashboards, and quality performance metrics to support leadership decision-making.

What You’ll Bring To The Company:

Bachelor’s degree or equivalent work experience preferred.

5+ years of Commercial Lines underwriting, quality assurance, audit or related insurance experience.

Working knowledge of underwriting principles, policy language, coverage interpretation, and underwriting authority structures.

Strong analytical and organizational skills with attention to detail.

Excellent written and verbal communication skills.

Ability to provide constructive feedback in a collaborative and professional manner.

Proficiency with Microsoft Office applications and other business systems/tools.

Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Preferred Qualifications

Knowledge of underwriting operations, insurance processes, or applicable regulatory requirements.

Experience working cross-functionally with operational and business leadership teams.

Experience with reporting and data analysis tools.

Core Competencies

Attention to Detail

Communication

Analytical Thinking

Accountability

Customer Focus

About Us:

Grange Insurance Company, with $3.4 billion in assets and more than $1.61 billion in annual revenue, is an insurance provider founded in 1935 and based in Columbus, Ohio. Through its network of independent agents, Grange offers auto, home and business insurance protection. Grange Insurance Company and its affiliates serve policyholders in Georgia, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia and Wisconsin and holds an A.M. Best rating of "A" (Excellent).

Grange understands that life requires flexibility. We promote geographical diversity, allowing hybrid and remote options and flexibility in work hours (role dependent). In addition to competitive traditional benefits, Grange has also created unique benefits based on associate feedback, including a cultural appreciation holiday, family formation benefits, compassionate care leave and expanded categories of bereavement leave.

Who We Are:

Grange values all the things that make us unique as human beings. We are committed to creating and supporting a workforce that reflects the richness of our differences by welcoming all backgrounds, viewpoints and lived experiences. To foster an inclusive environment, we are intentional in bringing those differences together for the good of our enterprise, associates, agents, customers and community.

Our Associate Resource Groups help cultivate an inclusive workplace while providing professional and personal growth opportunities. Open to all associates, these voluntary groups celebrate shared experiences and perspectives across ethnicity and race, nationality, generation, gender identity and sexual orientation. Our groups include the Multicultural Professional Network, Pride Partnership & Allies, Women's Group and Young Professionals.

Established in 2016, our Inclusive Culture Council advances professional development, networking, business value and community outreach.Together, we create opportunities to learn from one another, encourage innovation and build a culture where everyone can contribute and grow.

Our commitment to inclusion is grounded in our core values: Be One Team, Deliver Excellence, Communicate Openly, Do the Right Thing and Solve Creatively for Tomorrow.

Equal Opportunity Employer We are committed to maintaining a discrimination-free workplace in all aspects, terms and conditions of employment and welcome the unique contributions that you bring from education, opinions, culture, beliefs, race, color, religion, age, sex, national origin, handicap, disability, sexual orientation, gender identity or expression, ancestry, pregnancy, veteran status, and citizenship.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.