Service Account Manager

Account ManagerFor over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.Job Summary & ScopeResponsible for managing a portfolio of client accounts, ensuring high levels of customer satisfaction, and driving revenue growth through upselling and cross-selling strategies. Requires a strong background in account management, excellent communication skills, and a proven track record of meeting and exceeding sales targets.Key AccountabilitiesManage a portfolio of client accounts and serve as the primary point of contact for all customer inquiries and issues.Build and maintain strong, long-lasting customer relationships by understanding their business needs and objectives.Develop and execute strategic account plans to drive revenue growth and achieve sales targets.Identify opportunities for upselling and cross-selling additional products and services to existing clients.Collaborate with internal teams, including sales, marketing, and product development, to ensure customer needs are met and issues are resolved in a timely manner.Prepare and deliver regular account performance reports to clients, highlighting key metrics and insights.Stay informed about industry trends, market conditions, and competitor activities to identify potential opportunities and threats.Proactively address any customer concerns or escalations to ensure a positive customer experience.Conduct regular business reviews with clients to review performance, discuss new opportunities, and address any concerns.Maintain accurate records of customer interactions and sales activities in the CRM system.Education + Experience + Key TraitsBachelor's degree in business administration, marketing, or a related field.Proven experience in account management, sales, or customer service.Strong communication, negotiation, and interpersonal skills.Ability to build and maintain strong relationships with clients and internal stakeholders.Excellent problem-solving and decision-making abilities.Self-motivated with a strong sense of accountability and ownership.Proficiency in Microsoft Office suite and CRM software.Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.Willingness to travel occasionally for client meetings and industry events.Relevant certifications (e.g., Certified Account Manager) preferred but not required.Typical Performance TargetsService Delivery: Sustained, measured excellence in project & process deliveryCost To Serve: Sustained, measured excellence in delivery efficiency with expected continuous improvementInnovation: Step changed delivery in safety, quality, and/or costLanguage SkillsPrimary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch.Read and interpret documents, procedure manuals and various correspondence from both internal and external.Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.SupervisionRole does not require supervision of direct and indirect reports.Decision Making + ReasoningAble to take accountability and responsibility for business target delivery and decision making.Possess a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality.Working RelationshipsInternal and External CustomersPhysical RequirementsActivity - Amount of TimeNone - Under 1/3 - 1/3 to 2/3 - Over 2/3Stand - XWalk - XSit - XUse hands to finger, handle, or feel - XReach with hands and arms - XClimb or balance - XStoop, kneel, crouch, or crawl - XTalk or hear - XLift Up to 25lbs - XPeak Technologies, Inc. is an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of race, color, religion, gender, age, national origin, veteran status, disability, genetic information or testing, family and medical leave, sexual orientation and gender identity or expression.